Superb

Liked: Hotel reception, bar and breakfast room were very nice and room was excellent

Very enjoyable stay with pleasant...

Liked: All the staff were very polite and friendly and nothing was too much trouble. Made a lot of fuss with our dog.The door in the room didn’t close fully and the toilet seat was loose but the gentleman on reception kindly offered us another room as no maintenance was being carried out over the weekend but we was fine in the room we had as only stayed for 2 nights and it didn’t bother us.

Better than anticipated stay!

Liked: The location is great for access to town. The bar/restaurant staff were excellent. The bar tender/waiter on the evening of the 17th was very attentive and accommodating towards our family party. Breakfast was superb and great value for money. The car park is convenient and not too expensive. The seating areas around the hotel are spacious and comfortable.The gym and pool looked great, sadly we didn't have time to use them. We would definitely stay again.
Disliked: The hotel is being renovated. Unfortunately, our 2nd floor room was directly below the floor currently being worked on. We were woken up around 7 a.m. This didn't affect our stay too much, but guests need to be made more aware on booking.

great location, lovely staff and...

Liked: staff and hotel are lovely, rooms are great
Disliked: glass table in room was full of dust, looked like it hadn't been cleaned for weeks and the bed was really uncomfortable. Memory foam mattress which dipped in middle

Best Westerns have disappointed before...

Liked: Really nice, clean and comfortable room with a view over the canal. Good size bathroom with a nice shower. Breakfast was good, with plenty of choice.
Disliked: I did have an issue with the evening meal as on the night I ate in there were at least 5 items on the menu unavailable, I mentioned this to Reception and was given a voucher for a free drink.There was there was no main light in the bedroom area, which meant it was difficult to see close work.Swimming pool changing rooms will need an update in the near future.

Exceptional

Good

Liked: Very spacious, quite well looked after.
Disliked: Building works on floor above us that we were not informed about when booking. The bar had no fruit garnish for drinks

Exceptional

Charged £8 per night to...

Liked: Pictures of the quay do not match reality. Building works was more like someone had a jack hammer in our room! They didn’t service the roomDid bring to their attention above issues and staff did not care. Reception staff need replacing, interacted with 3 and neither were good.
Disliked: Bar staff and restaurant staff lovely