Best Western Plus The Croft Hotel Guest Reviews
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Write a review
Iain Thu, 19 December 2024
Nice room, maybe check if...
Liked: The room was massive and very clean. A good breakfast.
Disliked: Had to wait 1.5hrs for the kitchen to open whilst they served a wedding. Nowhere else nearby. However the food was excellent when the Kitchen did open
Brian Wed, 18 December 2024
Superb
Anne Wed, 11 December 2024
Good
Samantha Fri, 6 December 2024
Nice as a wedding venue...
Liked: We stayed for our friends wedding which was held at The Croft. Amazing wedding venue, aesthetically pleasing.
Disliked: We stayed in room 19 which was very small, damp in bathroom. Couldn’t open the window either and carpets were grubby. Hallways hadn’t been hoovered, very messy. Food at the wedding was poor. I tried to call down to reception several times in the morning to request breakfast to the room, over 1.5 hours, no response on any phone lines - both my mobile and hotel phone, also emailed. Service was poor.
Sean Thu, 5 December 2024
Nice place,overpriced food and drink
Liked: The warm cosy feel with the fireplace
Disliked: Paying £11 for a single southern comfort and coke
Katrina Wed, 4 December 2024
Weekend away
Liked: Comfortable hotel in an ideal location for our needs
Stuart Tue, 3 December 2024
Exceptional
Angelaharburn Mon, 2 December 2024
Allows Dogs - but Not...
Liked: Beautiful old building with fantastic venue rooms and public areas.
Disliked: Main disappointed was that although a very prominent "dog friendly" message is widely advertised and promoted, there are no actual facilities for dogs!Other than the fact that dogs are permitted/welcomed into the hotel - the most basic requirement of a bin outside for disposal of full doggy bags is not provided!I stayed for one night to attend a family wedding with my dog Lucy. After walking around the carpark area (gravel and tarmac) in the pouring rain, in the dark of early morning, I unsucessfully searched for a dog poo bin.I asked a member of staff where it was and informed that there wasn't one!!! I expressed my surprise - given that they are "dog friendly" and asked politely what I was supposed to do to dispose of the full bag. I was told that there were general refuse bins at the back of the carpark behind a fence. So I had no other option other to walk back through the unlit carpark to the general bins, in the pouring rain and dispose of it.Croft Hotel - allowing dogs onto the premises does not make you "Dog Friendly ". You need to look at providing basic facilities for dogs and their owners. Dog poo bins, small grassed or enclosed area with some lighting. Bowls for water in some areas - it's not convenient to keep having to go back to your room to give your dog a drink of water.Very disappointing stay.
Rachael Sun, 1 December 2024
Good
Liked: Wedding was fabulous. Wedding team was slick and well put together. Effortless and worked well
Disliked: Room was cold and very noisy. There was a lot of noise from the radiators when we tried to warm the room but also so much noise came through from the room above was impossible to sleep
Stephen Sun, 1 December 2024
Happy enough
Liked: All ok nothing to report
Disliked: All ok nothing to report