Best Western Plus Surprise-Phoenix NW, Surprise

Best Western Plus Surprise-Phoenix NW Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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We had a great stay!

Excellent location to Sun City...

Liked: Nice Jacuzzi
Disliked: Somewhat noisy, but I learned how to turn the HVAC system to consistent fan to block out outdoor noise.

It was cheap, but I...

Liked: Breakfast was good. Many choices.
Disliked: WORST BED EVER!!!! Hard as a rock. My entire body hurt from it. I couldn’t sleep more than 45 min at a time before I had to turn over because it was soooooo hard. I won’t stay at a best western again. Too painful. Also, there weren’t towel racks in the bathroom. I didn’t like the back lit mirror. It lit the walls nicely, but the reflection on me was dark. Ugh.

Great location but will NEVER...

Liked: The breakfast & location were good. Ladies serving breakfast were really helpful & nice
Disliked: The toilet continuously ran which kept us awake. The train was so loud, was awoken at least 2 times a night. The tub floor was so loud it sounded like it was going to break.

Nicole and Christy

Liked: Christy and Nicole were amazing. Outside was very neat and clean. The rooms were great. The breakfast is amazing, no matter what day it is. Christy even offered to get me a breakfast to go bag, when I had to leave before breakfast opened.Thanks to everyone there it was great!
Disliked: PRICES!!!!! it was nice but, when the price changes on the weekend, but you are there Tuesday to the next Tuesday. and went up alot. changed a lot, and were very different from any booking site or even best western online

Satisfaction overall

Liked: Great
Disliked: Fitness center not well equipped

It was perfectly adequate for...

Liked: Great breakfast and friendly service. Room was very clean. Bed was comfortable.
Disliked: Our door alignment was off and it was very hard to open and close. Since it is an older building, we could hear other guests and whenever anyone walked above us or in the hallway, it sounded like a giant stomping. Also, one of the bed frames was broken, but we were able to us the other bed, which was very comfortable.