Best Western Plus Pineville-Charlotte South, Pineville

Good value for a nights...

Liked: The staff was friendly and helpful. The cost was good and their was value for what we were looking for.
Disliked: We stayed overnight before a flight out of CLT airport. The location was convenient to the freeway, but still 9-10 miles from airport. The rooms were a little worn and could use a little bit of an upgrade/upkeep. While not damaged nor dirty, just worn and old.

Superb

Passable

Turned away from our previously...

Liked: Nothing, they refused us our room so we didn’t even get to stay
Disliked: The worst experience and were turned away and lied to. Went to Carowinds and called ahead to make sure it was okay to come after midnight since the park was open late for Scarowinds. We were told it was fine and so we went into the park. Come 12:30, we go to check in and had the absolute rudest person I’ve ever encountered in my life. She rolled her eyes at us and stared at us. I told her we’re checking in, and she said “I have been trying to call, message, email, YOU all day. I needed you to verify your room” with the worst tone ever. We were so confused, and I checked my phone and couldn’t see any missed calls or anything. We barely had service in the park anyway with so many people. She told us she gave our room we had booked away and had nothing left at all for us. We went back and forth where she was rude the entire time and said this ruined her night and how she has paperwork to do. She told us we could look at other places but they’re likely full. At this point it’s like 1:30 in the morning, we couldn’t find any other hotels available near there and so we ended up just making the five hour drive home after being turned away. I called the next day and the manager told me there was no possible way for her to give our room away, because it’s automatically booked through booking and especially when the payment goes through so it can’t just be given away. He also said there would have been no paperwork for her to fill out so he doesn’t know what she was talking about and would talk to her. He told me he’d refund us, so we waited a week to give it time to come through. I wasn’t going to leave this review since the manager was going to fix it, but after he was rude to my wife I had to so I could warn others of this place. My wife called asking about the refund, and the manager was rude and was talking to her as if she made this thing up after I had talked to him last week about all of this.