Best Western Plus Peoria, East Peoria

Served our purpose. In town for one night. Room was very clean and bed was comfy.

Liked: Clean. Comfy bed.
Disliked: Location is behind an industrial area.

I booked it online as a gift to my mother to attend Dancing With The Stars Live Tour in Peoria, IL. The hotel was very clean, the staff was exceptionally kind, and the free breakfast was awesome. The pool was heated for my daughter to swim. The shuttle service to the Peoria Civic Center was free and very clean and warm. The driver, Beth, was very personable and informative on our drive. She waited past her shift of 10:00pm to come and pick us up after the show so we did not have to take a cab. She was the BEST! She also had to work the desk at 7:00am the next day, so it was greatly appreciated! I would recommend this hotel to anyone who is visiting Peoria!

Liked: We had a fabulous stay at the Best Western Plus hotel!

We had a great time...

Liked: The breakfast was very good. As well as the price for the room It was really a great deal and we had a very nice time there overall, Aside for the things below that we didn't like, We would definitely stay there again. Hopefully the management can find a way to solve some of the problems we witnessed
Disliked: The pool was ice cold. People were breaking about every rule posted and nobody was supervising whatsoever. People were swimming in street clothes, throwing balls in the pool, Small children running in circles around the pool and eating and leaving food on the floor. While dining in the breakfast area a woman opened up the muffins and sneezed directly into them then she went to the fountain machine and sneezed directly into it as well then wiped her nose with her hand and then fingered through all of the silverware. GROSS. Glad we ate before she arrived but who knows how many people did similar things before we got there. I just see a lack of supervision and follow through in all of these areas mostly when it came to the pool area but it would have been good to have somebody watching over the food a little bit to see if somebody was contaminating it. I told the manager shortly after the woman sneezed into all of the food and even pointed them out but I'm guessing It was of unlikely that anything was done about it as you would have had to pretty much tear down the entire breakfast buffet that she sneezed all over

Exceptional

Liked: Clean comfortable room. Very nice beds and pillows. Bthms a little outdated but clean very good hot water and shower. Terrific hot breakfast served
Disliked: Everything was fine

First night was great, second...

Liked: Location and large space.
Disliked: Allowed very noisy tractor trailer to park right outside my room. Had difficulty getting to sleep.

Not a Great place!

Liked: The location only was fine with this hotel.
Disliked: The Bed spreads and duvet covers were all looking crumpled, probably not changed after the previous guest checked out. We requested the staff to change these, which they did subsequently. The hotel lobby had a bad odour which was not very welcoming. This is not the kind of welcome one expects when checking into a hotel for a pleasant stay after a long drive.

Exceptional

Not bad, but I would...

Liked: Location was great
Disliked: When checking in, the person was rude. She charged my card, and when I explained I had already paid online, she said no you didn't." I had to show her my paid confirmation. She then acted like it was a burden to refund me. I understand it was busy during check-in, but she acted like everyone she checked in was a burden. There was a softball tournament with a bunch of kids staying there. Which is fine minus the fact they kept running up and down the hall slamming doors.