We got overcharged on our rooms, and on the second night our cards didn't work. When we got new cards they set it up as a new reservation so we got an extra charge on the credit card.

Liked: It was 5 minutes away from the venue (New City Gas).
Disliked: Overcharged on our rooms.

Hotel was great; location was great; staff was great.

Liked: The rep on the phone worked very hard to accommodate my needs.
Disliked: I was told the website discount was as good as the military discount. This was not true.

I enjoyed the location a lot; when I come back I will book a room with you again.

Liked: Service at reception was very good; room was very clean and had everything a traveller might require.
Disliked: Maybe change the pillows a little - they are too soft; room seemed smaller compared to Best Western in Niagara Falls.

Good

Disliked: Noisy neighbours

Passable

Exceptional

Not a good experience unfortunately.

Friendly staff, food was very...

Liked: Close to train station

Initially disappointed but staff came...

Liked: Third time staying here. You can't beat the location.The staff was able to accommodate us
Disliked: I was extremely disappointed with the room we were initially given. There were multiple issues. It appeared that the room was still under renovation. After expressing my concerns, the hotel staff was able to accommodate and provide us with another room

Good/Decent over all. Would stay...

Liked: Room was not cleaned very well. Found a tshirt behind sofabed, receipt just out in the floor by the beds, and in the sofabed we found press on nails. Room door had an inch gap at bottom so we heard everything from outside the door. Restaurant closed both evenings. All of that aside, staff was very friendly and check in and out went flawlessly. Gym was open and kids enjoyed trying out the equipment/burning some energy from being cooped up all day. Lobby and hallways were clean aswell.Staff responded quickly when an issue arised as well.

Very good

Liked: Front desk person helpful re metro.
Disliked: The room (515) smelled a little musty.

Disappointing