Exceptional

Good

Awful, awful, awful.

Liked: Nothing
Disliked: I made my reservation, I uploaded my card as reservation guaranty, I marked my arrival time, confirmed my reservation, I was supposed to travel all night and was coming to Monterrey in the morning, so I reserved with the day before included, so I could come in the morning and not have to wait the 15:00 check-in hour, even if I had to pay the whole earlier day, so I could just have breakfast and go to sleep, I got the confirmation from the hotel. I got to Monterrey at 5AM, it was very cold, rainy, I was very tired from the night flight and the ride to the hotel was very long because of the awful weather, I finally got to the hotel, hoping to check-in, have breakfast, get a hot shower and sleep a bit before my work meetings, the receptionist was sitting there, speaking with her colleague while I stood there and waited, when she finally got to me, I gave her my document, showed her my reservation and she told me that they gave up my room to someone else, that since I didn’t showed up, they gave it up, even tough I specifically marked my arrival hour, gave my card guaranty and got the confirmation from them, I told the lady that my reservation was confirmed, I showed her in the app and she told me that they already gave up my room, I was SO TIRED, I told her very calmly that maybe she could give me any room, just any other room, at the same time a mini-van full of people came into the lobby and she stood up to greet them, I kept asking her if she could help me(she was alone in the reception), she started getting annoyed, she told me the WHOLE building was fully occupied, no rooms available and then told me to leave because she had to check in all the people from the minivan, she was so rude but I was so tired, I just left.

Very good

Liked: It worth to stay the night.
Disliked: I did not like that I was not told that the dryer did not function.

Convenient to stay a short...

Liked: Location and service
Disliked: Laundry service

It was convenient for the...

Liked: Location
Disliked: The laundry service

Exceptional

Exceptional

Liked: Excellent and beyond
Disliked: Nothing

Pleasant

Liked: We were warmly welcomed upon arrival, and the staff promptly informed us that the pool was out of order. The room had hot water, which was great for showering.
Disliked: Unfortunately, the hotel has limited parking available and the WiFi was slow throughout our stay. We also noticed that the floors in our room were dirty, and there were no towels provided. When we requested towels, we were told there wasn't enough staff to bring them promptly. Additionally, the breakfast options were very limited in both variety and quantity.