Best Western Plus Liverpool - Syracuse Inn & Suites Guest Reviews
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2.6 miles from Liverpool centre |
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Yaritza Mon, 7 April 2025
Exceptional
Deanna Sat, 5 April 2025
Stay away
Liked: asking for a refund = manager having the cops remove you due to simple requests. carbon monoxide alarm woke us up with multiple calls to the customer service with no response
Colleen Thu, 3 April 2025
Very good
Josephine Sun, 30 March 2025
Poor
Liked: I stayed from Friday until Sunday for a dance comp so we weren’t in the hotel much, but during the stay we had a few issues. First I want to say the one front desk guy was extremely nice and friendly. When we got to the hall upstairs it smelled like baby powder so bad which usually indicates a fogger (roach flea and bedbug bomb) but thankfully I didn’t see anything in my room except a bunch of dust and spiderwebs lol. The bed did have a few stains on the blanket and someone’s hair all over the bed but I bring extra blankets just in case. The rooms keys didn’t work half the time, and none of the side entrances work with the keycard at night which was kind of an inconvenience with parking and having to go thru the main entrance. But my main issue was the pool and hot tub. This hotel is like the only one with a hot tub but it was extremely dirty and had ants floating in it and infested around it. Hair all floating in it. When my daughter changed into dry clothes there was a bug in her bathing suit. The pool floor was extremely slimy which I’ve never experienced before. Wasn’t pricey at all but definitely needs to do better.
Renee Tue, 25 March 2025
Disappointing
Liked: Its clean, I like that there's a pool and hot tub indoors...accommodating with early check in and needs
Disliked: The hot tub seems to never work, pool was closed our last day there ...
Morgan Mon, 24 March 2025
If we weren’t desperate for...
Liked: Juice was the only decent thing about the whole place.
Disliked: Breakfast was small, eggs were one big clump of prepared eggs and very wet. No forks available. Milk was gone for cereal and bread for toast was hard as a rock
Richard Sat, 22 March 2025
Relaxing
Liked: The pool and the hot tub area is really nice. The breakfast was good. Bacon and scrambled eggs was a nice option. The beds were comfortable and the room was clean. The ladie at the front desk was very nice. Was a nice relaxing overnight stay for my daughter and I.
Kathryn Fri, 21 March 2025
Exceptional
Alicia Fri, 21 March 2025
Superb
Lisa Mon, 17 March 2025
Supposed to be Relaxing evening...
Liked: Staff was friendly bed was comfortable breakfast was good
Disliked: Booked purposely for jacuzzi room that was not an option although showed was when booked Hot tub was cold dirty and jets would not work staff kept trying to fix pool was freezing Fridge in room did not work Smelled awful water leaking was told would swap never did as well dirty rags were left behind by cleaner when we arrived in bathroom Not sure floor was swept as strawberries were on floor as well