Best Western Plus Lee's Summit Hotel & Suites, Lee's Summit

Best Western Plus Lee's Summit Hotel & Suites Guest Reviews

Overall Average Score:

Good (3.99 out of 5)

Write a review

We did not get the room we had confirmation for. Room was old, TV did not work, air conditioner did not work, phone did not work, bathroom toilet would not flush, shower was broken.

When we arrived at the hotel on July 29, the key card machine was not working. We had to wait for about 20 minutes to get to our room. In the meantime while the clerk was trying to get it to work he was hitting the machine and throwing the key cards all over the floor. Finally when we are able to get to our room the room had not been cleaned. There were dirty towels in the bathroom. The room had an odor. We go back to the front desk to tell them and the same clerk from earlier gets mad and says hes going to call his manager. We have to wait another 20 minutes to get a key card (the machine is still not working). He is hitting, slamming and throwing key cards again. He finally gives us an upgrade to a suite for our troubles. I do not feel that his attitude was professional at all for customer service. I will never stay at a Quality Inn again. In fact our reservations were for 2 nights and we only stayed 1. I hope these issues gets addressed for the next customers.

Exceptional

Liked: Breakfast was greatWide variety of food.
Disliked: Everything was nice.

Very good

Perfect place to stay!!! I...

Liked: The location was perfect! The rooms were clean and plenty of parking places.
Disliked: I loved everything about the place!

Great location, close to everything

Liked: This hotel is close to everything that I need in Lee's Summit. Thank you so very much for everything.

Very pleasant. Would stay here...

Liked: The staff was nice and helpful. Breakfast was good. Location was great- close to both of our activities.
Disliked: Our room was right by the side door and we heard every time someone came or went.

Superb

Exceptional

Superb

DID NOT STAY AT THE...

Liked: THE STAFF MEMBER QUICKLY CANCELLED THE RESERVATION WHICH WAS MADE INCORRECTLY BY BOOKING .CAM. PLEASE DO NOT CHARGE ME A CANCELLATION CHARGE.
Disliked: BOOKING .COM KEPT MOVING WAY FROM THE BEST WESTERN THAT I WAS TRYING TO BOOK IN INDEPENDENCE MO, UNTIL I MISTAKENLY MADE A RESERVATION AT THIS LOCATION.