Best Western Plus Lee's Summit Hotel & Suites Guest Reviews
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9.2 miles from Lee's Summit centre |
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Shelia S, Lee Summit Fri, 5 August 2011
We did not get the room we had confirmation for. Room was old, TV did not work, air conditioner did not work, phone did not work, bathroom toilet would not flush, shower was broken.
William B, Lees Summit, MO Fri, 5 August 2011
When we arrived at the hotel on July 29, the key card machine was not working. We had to wait for about 20 minutes to get to our room. In the meantime while the clerk was trying to get it to work he was hitting the machine and throwing the key cards all over the floor. Finally when we are able to get to our room the room had not been cleaned. There were dirty towels in the bathroom. The room had an odor. We go back to the front desk to tell them and the same clerk from earlier gets mad and says hes going to call his manager. We have to wait another 20 minutes to get a key card (the machine is still not working). He is hitting, slamming and throwing key cards again. He finally gives us an upgrade to a suite for our troubles. I do not feel that his attitude was professional at all for customer service. I will never stay at a Quality Inn again. In fact our reservations were for 2 nights and we only stayed 1. I hope these issues gets addressed for the next customers.
Tony Sat, 15 March 2025
Exceptional
Zane Fri, 14 March 2025
Good
Brionna Fri, 14 March 2025
Nice Hotel
Liked: Staff, cleanliness
Disliked: N/A
Katy Tue, 11 March 2025
Exceptional
Shannon Mon, 10 March 2025
Superb
Kl Mon, 3 March 2025
Exceptional
Clay Sat, 1 March 2025
Exceptional
Shane Tue, 25 February 2025
Passable
John Mon, 24 February 2025
Superb
Liked: Very clean and nice staff
Disliked: Nothing
Lashell Mon, 24 February 2025
Exceptional