We will stay again when we come down to see another concert at the Terrace Theater.

Liked: Loved the room - the bed was very comfortable and the room was very clean with everything that we needed. The two ladies that signed us in and when we checked out were very friendly and helpful.

I was a little disappointed...

Liked: Room was really nice and comfortable. Food was really good.
Disliked: Getting to the parking garage was ridiculous. You had to use the elevator and you couldn't walk down there. Breakfast area was way too small and coffee should've been more than just the brewer they had for one person. Could've just had a big think of coffee instead of making each person brew one by one.

Exceptional

Liked: everything was very good! great staff, breakfast every day something new! my family was very happy, room cleaning on time! very convenient location! everything is nearby, you can go out and walk and see all the beauty! definitely recommend to everyone, everything was great

Superb

Liked: Not bad

Exceptional

A distressing experience marked by...

Liked: After finding cockroaches in our hotel room it was truly hard to like anything about this property afterwards.
Disliked: I recently stayed at the Best Western Plus and had a distressing experience that I feel compelled to share. During our stay, we discovered cockroaches in both the bathroom and sleeping area, which was especially alarming as I have a four-month-old baby. Naturally, my primary concern was the health and safety of my child.When I approached the receptionist about the issue, I was informed that a refund was not possible because I booked through a third party. The best he could offer was to change our room. However, I expressed my concerns about whether the next room would also have roaches, and he couldn't provide any guarantees. Given that it was late at night and there were multiple events happening, we reluctantly agreed to switch rooms rather than risk an unsafe drive.Unfortunately, the anxiety of the situation kept my husband and me awake as we monitored our baby, fearing more pests could appear. The next morning, I hoped for some resolution at checkout. I saw the manager in his office, but he chose not to come out and address us directly. Instead, he communicated through the receptionist, which felt dismissive and unprofessional. If I were in his position, I would want to apologize personally and ensure guests felt heard.This experience has left me feeling disgusted, disappointed, and upset. I will not be returning to this hotel or any affiliated properties in the future. I urge potential guests to consider these issues before booking.

Superb

Exceptional

Liked: Location was awesome
Disliked: Nothing

It served it’s purpose

Liked: Location
Disliked: Unaware of parking charge

Very good