Best Western Plus Finger Lakes Inn & Suites Guest Reviews
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3.6 miles from Cortland centre |
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Jeffrey Mon, 15 January 2024
Perfect
Jeffrey Mon, 15 January 2024
Exceptional
Kathy Sat, 23 December 2023
Very good
Liked: Close to where I needed to be
Disliked: Rooms not adjacent. Heating unit sounded awful
Kathy Sat, 23 December 2023
Very good
Liked: Close to where I needed to be
Disliked: Rooms not adjacent. Heating unit sounded awful
Anonymous Tue, 14 November 2023
Exceptional
Liked: clean modern excellent location very well maintained
Disliked: the manager who after I called hotel directly to confirmand all was perfect. once I got there he proceeded to tell me my room was more money and 1 king bed we were 4pplafter an argument in lobby he told me I should have called to make the reservation direct because things get lost in internet imagine all this after I confirmed day before - turns out after he was speaking down to me and threatened to call the police to have me removed - he was reading the wrong reservation. my reservation was in correct order . seems he had an issue with using non direct reservation services . he was so disrespectful in his tone with me and after all that is was his mistake . basically he was telling me he doesnt stand behind booking .com reservations. I was very upset after a 4 hour drive. the hotel itself was great and I would stay again but that check in was a nightmare
Anonymous Tue, 14 November 2023
Exceptional
Liked: clean modern excellent location very well maintained
Disliked: the manager who after I called hotel directly to confirmand all was perfect. once I got there he proceeded to tell me my room was more money and 1 king bed we were 4pplafter an argument in lobby he told me I should have called to make the reservation direct because things get lost in internet imagine all this after I confirmed day before - turns out after he was speaking down to me and threatened to call the police to have me removed - he was reading the wrong reservation. my reservation was in correct order . seems he had an issue with using non direct reservation services . he was so disrespectful in his tone with me and after all that is was his mistake . basically he was telling me he doesn’t stand behind booking .com reservations. I was very upset after a 4 hour drive. the hotel itself was great and I would stay again but that check in was a nightmare
Barry Fri, 27 October 2023
Liked: Clean and odor free. No perfumes to cover up odors
Disliked: Glass in the road in the exit lane. I did report it to the front desk but nothing was done. So I had to exit in the entrance lane so as not to get flat tires.
Barry Wed, 25 October 2023
Perfect
Barry Wed, 25 October 2023
Exceptional
Jim Tue, 24 October 2023
Very good