Fantastic Hotel for a special...

Liked: Fantastic location with easy access to Dover Castle & the White Cliffs. Excellent food (both dinner and breakfast). Friendly, professional staff. We both enjoyed our full body massages and using the hotel spa. I purchased the 'romance package' for my partners birthday & the hotel provided this to perfection. They also decorated our table for dinner with 'Happy Birthday' decorations & surprised him with a little birthday cake.
Disliked: Having to leave !!!

Stay was fine

Liked: Good Position Good value - easy to find
Disliked: Cant be helped - that work was going on This wasn’t a big problem

Fantastic

Liked: The staff were lovely, they couldn't do enough for us, the food was fantastic and the view from our room was stunning, we will be back for sure

Good

Exceptional

Overall it was great

Liked: When we checked in the staff were super friendly and showed us where all the facilities were and advised how to access them etc and asked if we needed any further help. The room was great overall, only issue is the guests in the room next to ours were chain smoking on the balcony and even with the doors closed the smoke repeatedly entered our room, we are non smokers so this was really quite unpleasant.
Disliked: The staff in the morning were not quite as friendly as when we checked in. The hotel had closed the front doors for them to be cleaned we asked if they could open them so we could put some bags in the car which was parked directly outside but they just ignored us and we had to go the back way meaning walking down the street and back just to get to the car which was 20ft away. I only mention this as I have mobility issues and I wasn't feeling well that morning.As mentioned previously the guests smoking on the balcony adjacent to ours meant we were unable to sit outside or open any windows etc, even with them closed our room became unbearable with cigarette smoke. We asked them nicely to smoke away from our door but were ignored.

Very good

Liked: Very lovely team of staff at the Hotel. Very helpful in sorting any issues immediately. Apart from Lift all facilities were in good condition, lovely room deco, very clean. Spa treatments received were exceptional on both days, Sunday and Monday.
Disliked: Noise on day two which l assume was from some renovation works taking place in parts of the hotel.Unfortunately Spa treatments not as advertised in marketing materials in the hotel. Apparantly the hotel does not have the updated brochures. The actual treatments received were exceptional. Great customer service from the Spa staff at Reception and those providing the services on Sunday (10/03/2025), really lovely. Receptionist on Monday (09/03/2025) not very welcoming

Strikingly good.

Liked: From the moment we arrived and throughout our stay the staff were absolutely superb. The young man on reception was so friendly, the bar staff were jolly and helpful and our meal in the restaurant was a riot as our waitresses were so so amusing and yet totally professional in their approach to us. We also loved the food. In other words we had a cracking stay!
Disliked: Nothing

Exceptional

Liked: The staff were very friendly and very helpful I was immediately given a different room when there was a.problem. The breakfast was excellent with good choices I would definitely recommend and use again Thank you