Room 255 was good. The...

Liked: Breakfast was good, as was the location.
Disliked: Room 149 was dirty and smelly.There was a note: Hope you have a wonderful stay. It was signed by Misty and Tiela.The front desk traded my key for one to 255. My wife and I wanted to go look at 255 together, but our luggage was in 149, and we had no way to secure it. I reported this to the front desk, but they had no solution, so we went to look at 255 independently. We decided that it was cleaner, so we moved our luggage there, which wasn't easy, since we are elderly, it was on another floor, it was a long trip to and from the elevator, and we also had to move the oxygen machine that was provided to us by Lincare.To top it all off, another guest showed up with a key to 255! What hotel gives out keys to a room to 2 different guests? That could be dangerous!My wife was stressed out. She accused the clerks of jerking us around, and they replied, somewhat belligerently, that they were only trying to help, and that the 2nd key was given out because they hadn't heard from us, and figured we had decided to stay in 149.I had forgotten to call them and tell them of our decision. They HAD been trying to help, but they never offered any physical assistance. As my wife continued to accuse them of leaving us dangling in the wind, as it were, they became more strident. Whether my wife was right or wrong, public service employees should NEVER argue with customers. On top of that, a woman who identified herself as the mother of one of the clerks pitched in with profanities (e.g., the F word), and defended her daughter. If I was in a meeting at work and my mother jumped into the conversation, I would have been fired on the spot!We were told to go back to our room, and they would call us when their manager arrived. That never happened.BTW, here is a quote from what appears to be your mission statement, which I found in my room: "It is our goal that every guest leaves a happy guest...". That also didn't happen.