Good

Liked: The breakfast was good and the staff was helpful. The room was good.

Very good

Liked: Beautiful hotel, very comfortable and clean.Close to tram stop or a 15 Min walk into the city.Ample secure parking
Disliked: Buffet style breakfast but totally disorganised. Unable to eat together as a family as dishes constantly empty and not replenished. Long wait for dishes to be replenished, but only then aminimal quanity of fresh hot dishes provided at a time. Continental choices were the same, constantly not replenished Restaurant staff appwared very reluctant to serve refreshments. When actually provided tea would be luke warm and table not cleared when eaten.

Very good

Liked: Breakfast was ok
Disliked: That there was no lift

Very good

Pleasant

Liked: Good size room
Disliked: Bed needs fixing.parts of Bathroom had rust.

My stay was in a...

Liked: I loved how the bedrooms were completely soundproof. I didn't hear one sound outside the room. I thought all the staff were particularly friendly, kind and chatty.
Disliked: The black on the grout in the shower. The bathroom floor wasn't perfectly clean. I didn't know how to turn on the TV with the remote control. The lack in the bedroom of any guest information about Bermingham or indeed the Plough and Harrow itself.

Best avoided

Liked: The young staff were very sweet and the Christmas tree was welcoming
Disliked: The room stank of urine. Down an eerie corridor next to an eerie car park. Heating machine creaked all night. Was like staying in a haunted house.

Extremely disappointing hotel at which...

Liked: Location
Disliked: Very tired decorNo room serviceNo internet and not bothered that it wasn’t workingFelt dirty as so oldDark walk to back rooms outside in the rain Very few staffCould have stayed somewhere much nicer for less

VERY ENJOYABLE

Liked: EXCELLENT LOCATION, FRIENDLY STAFF , GOOD SIZE ROOM
Disliked: BREAKFAST ROOM DARK