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AustraliaBest Western Park Crest Inn Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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| 0.7 miles from Monterey centre |
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Hanna Sun, 9 March 2025
Good
Liked: Good location, breakfast was normal, there was something to choose from.
Disliked: There was hair on the bed, the air conditioner was very loud. There is very little space in the breakfast area.
Jaime Wed, 5 March 2025
Very good
Sonia Mon, 3 March 2025
Good stay
Liked: Clean & Quiet, fast customer service.
Disliked: The bed was too squicky.
Debi Sat, 1 March 2025
Great staff, convenient, and clean!
Liked: The location is great! I volunteer at golf tournaments in the area and BW is very convenient
Disliked: I am a volunteer and always stay at BW and leave at 5:30am and wish I could pick up some breakfast items the night before.
Justin Wed, 26 February 2025
Great location, staff, breakfast, and...
Liked: Clean facility, friendly staff, updated rooms, great breakfast with both hot and cold options! Jacuzzi and pool were clean and fun
Disliked: Being on the first floor, we heard everything going on above us. But we did have loud upstairs neighbors who were courteous once we went and talked to them
Marilia Wed, 26 February 2025
Good
Evan Wed, 26 February 2025
Horrible stay
Liked: The only positive was the breakfast
Disliked: Noise. Beds uncomfortable, old and outdated
Salma Tue, 25 February 2025
Very good
Allison Sun, 23 February 2025
Exceptional
Liked: The property was clean. No bad smells. The area is great.
Disliked: Na
Brandi Sun, 23 February 2025
Disgusting, lacking customer service, unsafe.
Liked: The only good thing about our "stay" was the FRD Sterling, and the distant ocean view of the bay.
Disliked: Front desk Manager Esmerelda and her minion were extremely rude, did not access our concerns and had attitude when we asked for assistance. It also appears that housekeeping DOES NOT clean rooms. A bag of cocaine fell out of the spare blanket in the bedroom closet and we had to call the cops to check it out because we had no idea what it was. Unaware of it contained fentanyl or anything that could have hurt us. I've stayed here before it was decent but apparently in the last 8 months it's gone downhill, loud guests, people smoking blunts in the parking lot (I realize management can't do much about that) Don't expect the front dest manager to be of any assistance or even listen to what you have to say. They don't care. They were also rude to another guest with 2 small children who was checking in while we were trying to leave due to extremely poor customer service and they booked them the wrong room and refused to change. Spend a few dollars more and stay at a Hilton so you won't have to drive 3 hours home at 10pm when your issues here aren't resolved. I wish I had the option to leave ZERO stars.
