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Best Western Palace Hotel & Casino eeee - 0745 127 3975
Best Western Palace Hotel & Casino, Central Promenade, Douglas -0745 127 3975
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BOOK ONLINE OR CALL - 0745 127 3975
3.7
HOTEL RATING: 
GOOD
3.7 out of 5 (2198 Ratings)
0.9 miles from Douglas centre
BOOK ONLINE OR CALL - 0745 127 3975
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Hotel Description
With the Isle of Man's only licensed casino Best Western Palace Hotel is centrally located on the beautiful Victorian Promenade overlooking Douglas Bay and just yards from the beach. The hotel features a panoramic sea view restaurant and a health club with an indoor pool. The bright and contemporary rooms at the Best Western Palace Hotel & Casino have a work desk telephone a hairdryer a safe and ironing facilities. They include a TV tea/coffee making facilities and some rooms have sea views. Free WiFi is also available throughout the complex. The Paragon Bar and Restaurant serves hearty breakfasts a full lunchtime bar menu and an evening carvery. The Palace Health Club has panoramic sea views and features an indoor heated swimming pool cardiovascular gym weights gym sauna steam room spa bath and pool-side lounge area for light meals. There is an on-site casino complete with an independent Chinese restaurant bingo lounge and slots lounge with a variety of machines. During the weekend guests can enjoy a lively and dynamic atmosphere.

Check-in time: 16:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Casino
` Swimming Pool
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Karaoke
` Packed lunches
` Heating
` Fax/photocopying
` Snack bar
` Private check-in/check-out
` Beachfront
` On-site parking
` indoor pool
` 24-hour security
` Accessible parking
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Heated pool
` Restaurant(s)
` Daily Housekeeping
` Non-Smoking Rooms Available
` Parking Available
` Pool with view
` Wine/champagne
` Fruits
` Fitness classes
` Personal trainer
` Kids' pool
` Sun loungers or beach chairs
` Movie nights
` Bike tours
` Bingo
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Access to health care professionals
` Free face masks
` Food delivery
` Electronic room key
` ATM or cash withdraw on site
` CCTV security in common areas
` Daily disinfection
` Fitness center
` Hot tub/Whirlpool
` Ironing amenities
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Restaurant (special diets available)
` Spa services
` Spa/sauna
` Tour services
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Room service available
` Parking available (charges may apply)

Best Western Palace Hotel & Casino Guest Reviews

Overall Average Score: 
Good (3.7 out of 5)

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4.5

Wonderful - 4.5 out of 5

Christina Fri, 18 April 2025

Superb

Liked: Beautiful Sea View and nice breakfast with fresh fruits. Friendly staff and great location.

4.5

Wonderful - 4.5 out of 5

Rosie Fri, 18 April 2025

Superb

3.5

Good - 3.5 out of 5

Mark Thu, 17 April 2025

Shabby without the chic

Liked: I guess it doesn’t matter much what I think, this hotel will always be fully booked by tourists, in particular the motorcycling and other holiday guests. I would summarise it as being shabby but without any chic. It’s crying out for a refurbishment - the carpets and other fixtures and fittings are so tired and worn out. I know it’s a casino but I didn’t like the overbearing advertisements tempting me to spend money on the various betting offerings. The food on offer was disappointing - the usual carvery fare and everything with chips. I was disappointed to find shards of glass on my room’s carpet - I cut one of my fingers quite badly on a particularly large piece. I mentioned this to the staff twice and asked if they could sweep the carpet but nothing seemed to be done about itOn the plus side, the rooms have an opening window and radiators that work. The health club facilities are clean and comfortable.A big shout out to the bar staff and the night porter. They were always friendly and efficient. Just goes to show that no matter what other shortcomings a hotel can have, it’s the staff who can really make a difference

4.5

Wonderful - 4.5 out of 5

William Wed, 16 April 2025

very good

Liked: view
Disliked: Wi-Fi was always dropping out

4

Very Good - 4.0 out of 5

Jef Tue, 15 April 2025

Good value..clean..friendly

Liked: Great place for a good nights sleep.. breatfast buffet was very very good..great selection... easy walk to the town and to all the transport
Disliked: Didnt have time to stay longer

4

Very Good - 4.0 out of 5

John Mon, 14 April 2025

Suited our needs.

Liked: Casino, breakfast, new bar.
Disliked: Nothing.

4.5

Wonderful - 4.5 out of 5

Mark Mon, 14 April 2025

Superb

3.5

Good - 3.5 out of 5

Tracy Mon, 14 April 2025

Overall, a fabulous stay and...

Liked: Couldn’t fault the cleanliness. Staff were really friendly and attentive. The restaurant was lovely and the food really good.
Disliked: Twin room was a little small for 2 single people - it was a bit dated, but overall still enjoyable. Beds could have been a bit firmer but not too bad.

3.5

Good - 3.5 out of 5

Shane Mon, 14 April 2025

sound

Liked: location food
Disliked: would of liked a sea front room

4

Very Good - 4.0 out of 5

Patrik Mon, 14 April 2025

Very good

Liked: The room was really nice. Felt recently renovated. The front desk staff were very friendly.
Disliked: The building looks very run down now. Could use some tlc now. Did not affect the comfort obviously.

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Best Western Palace Hotel & Casino Central Promenade, Douglas