Disappointing

Liked: A c is not cooling the room enough to get the temperature Found bed bugs and they offer us to change the room They did change all sheets and comforts for us

Very good

excellent

Liked: very nice and breakfast was plenty
Disliked: nothing

Clean, comfortable and good value...

Liked: staff were awesome, beds were good, very clean; we all found something ok for breakfast

Overall, for the price we...

Liked: We recently stayed at the Best Western O'Hare/Elk Grove Hotel, and overall, it was a good experience. The staff were friendly and welcoming, which made our stay more enjoyable. The breakfast was surprisingly good for the price we paid, with a decent variety of baked goods and beverages. While the selection of hot food wasn’t extensive, the standout for us was definitely the waffle maker. It was also convenient that tea, coffee, and the microwave were available anytime. A major plus was the free airport transfers, making it easy to get to and from O'Hare. The hotel itself was clean, and our room was a good size.
Disliked: The beds and pillows weren’t the most comfortable, which was a bit disappointing. The location is something to keep in mind. While it was convenient for our visit to the Allstate Arena by uber, getting to downtown Chicago took some time. If you're planning to explore the city, staying in Rosemont might be a better option since it's closer to the train station and the arena. Just be mindful of the extra time and costs for transportation if you're planning to go into the city.

Enjoyed

Liked: The breakfast
Disliked: Shuttle pick up - difficult getting through to them by phone to pick us up.

Superb

Very good

Passable