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Best Western Melbourne City eeef - +61-370-732-900
Best Western Melbourne City, 16 Spencer Street, Melbourne -+61-370-732-900
Area: Downtown West Collins - Southbank
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BOOK ONLINE OR CALL - +61-370-732-900
3.9
HOTEL RATING: 
GOOD
3.9 out of 5 (2207 Ratings)
0.6 miles from Melbourne centre
BOOK ONLINE OR CALL - +61-370-732-900
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Hotel Description
Offering a rooftop sundeck and café Best Western Melbourne City is conveniently located in Melbourne CBD. It is located 3 minutes' walk from Southern Cross Station Crown Casino and Melbourne Convention Center. Marvel Stadium Melbourne Aquarium and South Wharf DFO are 5 minutes' walk from the property. The free City Circle tram stops directly outside the hotel. All rooms at Best Western Melbourne City include air conditioning and free cable TV. Each room features modern furnishings a small refrigerator ironing facilities plus an private bathroom. The Courtyard rooms are pet-friendly.

Check-in time: 15:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
y
Free Internet
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Garden
` Room Service
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Microwave
` Kitchenette
` Coffee/tea maker
` Refrigerator
` Library
` Heating
` Wheelchair accessible
` telephone
` dishwasher
` kitchenware
` 24-hour security
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Massage services
` Off-Site parking
` Daily Housekeeping
` English
` French
` Hindi
` Spanish
` Vietnamese
` Nepali
` Non-Smoking Rooms Available
` Parking Available
` taxi service
` Shops on site
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Chinese [Mandarin]
` Chinese [Cantonese]
` Food delivery
` balcony/terrace
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Room towels provided
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Soundproof rooms available
` Toiletries provided
` Tour services
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Professional cleaning services
` Cleaning products available
` Pets allowed (charges may apply)
` Parking available (charges may apply)

Best Western Melbourne City Guest Reviews

Overall Average Score: 
Good (3.9 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Oliver Mon, 14 April 2025

Great stay. Would use this...

Liked: The location was the best thing about the hotel. And for the price you are paying, honestly perfect for what it is. Really nice put together hotel.
Disliked: The shower facilities need to be upgraded. Shower was like a shower you would have at the beach.

4

Very Good - 4.0 out of 5

Jenny Mon, 14 April 2025

Very good

Liked: Price good bed comfortable and room was clean
Disliked: There should be a bright strip on the edge of the step going up into the bathroom so you can see where the step is. The carpet is hard to define where the step edge is and its dangerous. .THe step up into the bathroom itself should have a strip on it also to show there is a step going into the bathroom.

3.5

Good - 3.5 out of 5

John Mon, 14 April 2025

Good

Liked: Knew we had booked small room that was ok but the toilet shower space was totally inadequate. Could only just squeeze into the shower

3.5

Good - 3.5 out of 5

Bijaye Mon, 14 April 2025

My stay on the whole...

Liked: The comfortable bed, the cleanliness and tidiness.
Disliked: There was not even a chair you can use to sit on and use at the desk to write something comfortably. That was very disappointing!

2.5

Fair - 2.5 out of 5

Alysha Mon, 14 April 2025

Great location... Not coming back

Liked: The location was very Central. What we managed to do was park on the streets which was a free after 10 pm and then pay for a further two hours at 7 a.m. which allowed us to get out of their hotel by approximately 8:30 a.m. in the mornings, viscusted us $4. On the day that we needed to stay in the hotel for a little bit longer, we parked in the car park that they had organised for us which was approximately a six-minute walk according to Google back to the hotel. That costed $25. The sheets were clean enough.It was only a 5 minute walk to the aquarium. We drove and didn't need public transport but for those who need public transport it's very close as in tram ... 30 second walk.
Disliked: We booked a courtyard room as we had a pet dog. Overall it wasn't very well lit. The room was small, you had to squeeze through the table on the bed to get through to the courtyard. The so called courtyard was concrete and dirt... Tiny... 3 square metres The shower was crap. We could not get it in one consistent temperature. This was a bit of an issue for me as I was traveling with children. Water pressure was almost non-existent, issue if you have long thick hair. Again the bathroom was a very very tiny. The bathroom door bangs into the shower head. The sink in which you would brush your teeth is approximately the size of two palms outstretch. It seems that they only have one round of housekeeping in the morning, as I indicated a house clean post 12 noon and it didn't happen. The corridor is under Reno'sFor the same price at another Australian capital... Same centrality... We got a much more spacious room with a kitchenette, much better facilities... Like Nespresso three beds. So yeah ... Not coming back!

5

Exceptional - 5.0 out of 5

Lorraine Sat, 12 April 2025

Excellent location and helpful staff

Liked: Good bathroom, lovely linen, good tea making facilities, attractive decor
Disliked: Phone charging ports

4

Very Good - 4.0 out of 5

Cathy Sat, 12 April 2025

Very good

Liked: I liked that I got a room with windows that opened. I liked that there were stairs I could use instead of the elevator. The staff were very helpful.

3.5

Good - 3.5 out of 5

Hannah Fri, 11 April 2025

Good

Liked: Great location near Southern Cross station. Room was clean and tidy. Not much noise from the street.

4

Very Good - 4.0 out of 5

Susan' Fri, 11 April 2025

Very good

4

Very Good - 4.0 out of 5

Hugh Fri, 11 April 2025

Very good

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Best Western Melbourne City 16 Spencer Street, Melbourne