Best Western Mccarran Inn Guest Reviews
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5.3 miles from Las Vegas centre |
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Kajetan Mon, 30 December 2024
Superb
Liked: The staff was amazing! They were all very kind and helpful!!!
Richard Wed, 25 December 2024
great staff
Liked: The hotel called me when they couldn't find me at the airport and redirected the driver. I've never had that happen.
Kenneth Tue, 24 December 2024
Pleasant
Abdul Mon, 23 December 2024
Front Desk was not Friendly...
Liked: I recently stayed at this hotel for one night. I checked in at 7PM with my wife and child. While the location is fantastic—right in the heart of downtown—
Disliked: my experience was marred by several issues that need attention.Customer Service: The front desk staff (African-American) could use some improvement. The receptionist seemed disengaged and lacked basic courtesy. When I asked for items like a toothbrush and toothpaste, her response was dismissive, almost as if she didn’t believe me. Additionally, when I apologized for not hearing something she said, her demeanor changed noticeably, and it felt uncomfortable asking her to repeat herself. Hotel staff, especially at the front desk, should always maintain a friendly and professional attitude since they represent the hotel.Room Comfort: The room was located on the first floor, and it was quite noisy. I could hear lobby noise, traffic and even planes taking off, as the windows were not soundproof. The noise made it difficult to fully relax, so better soundproofing would be a big improvement.Bathroom Issues: The bathroom lacked basic amenities like slippers, which was disappointing. Furthermore, the shower area didn't have a door, and water spilled out onto the floor, making it slippery and unsafe. A shower door or curtain would help prevent this and improve the safety and comfort of the space.Towels: There were no extra towels provided, and when I asked the front desk for more, the response was less than welcoming. It felt like I was inconveniencing the staff with a simple request, which detracted from the overall experience.Summary: While the hotel’s location in downtown is ideal for exploring the city, there are several areas where the hotel could improve, especially in terms of customer service, room amenities, and overall comfort. With some adjustments, this could be a much better place to stay. Despite the great downtown location, neither my wife nor I were happy with our stay. Given our experience, I can’t give more than 1 star.
Donald Mon, 23 December 2024
Nice, close to airport.
Liked: Great breakfast setup.
Disliked: Girl at check-in, not so friendly.
Charlie Sun, 22 December 2024
Superb
Gabor Sun, 22 December 2024
Very good
Shabbir Sun, 15 December 2024
just an average hotel but...
Liked: location, staff, cleanliness
Disliked: cleaning staff noise in the hall way, walls were not sound proof, breakfast could have more variety.
Jörg Sun, 15 December 2024
Exceptional
Wellington Wed, 11 December 2024
Very good