Cleanliness and Facilities were terrible......

Liked: Staff was courteous and polite
Disliked: Was in a jacuzzi room ..jacuzzi didn't work at all...was moved to a different room with a jetted tub only to find the tub and shower full of black mold everwhere so we could not use...facilities and cleanliness are terrible...staff was polite and courteous

Good

Exceptional

Superb

Very poor

Exceptional

Bad

Liked: Breakfast was an amazing breakfast. Hotel is clean but dated in the halls with a slight oder. Located within walking distance of many things.
Disliked: Most of the staff was nice but head of housekeeping was definitely not and the lady working the front desk was just plain rude. And after confirming when booking and again at check in and before I left my sleeping husband in the room that we needed a late checkout due to my daughter getting ready for her wedding there, they kicked us out. They wouldn't even work with us and tried to tell me they emailed me back that we couldn't have the extra time. I got no such email. This hotel is overpriced for being in just Lapeer. If the price was lower I'd understand the dated hall areas and odd smells and maybe disgruntled employees. I didn't book the room to spend the night, I needed the room for the bride to get ready. It was the whole point of the room. The really ruined the morning of her wedding.

Exceptional

Very good