Exceptional

Superb

Very poor

Exceptional

Bad

Liked: Breakfast was an amazing breakfast. Hotel is clean but dated in the halls with a slight oder. Located within walking distance of many things.
Disliked: Most of the staff was nice but head of housekeeping was definitely not and the lady working the front desk was just plain rude. And after confirming when booking and again at check in and before I left my sleeping husband in the room that we needed a late checkout due to my daughter getting ready for her wedding there, they kicked us out. They wouldn't even work with us and tried to tell me they emailed me back that we couldn't have the extra time. I got no such email. This hotel is overpriced for being in just Lapeer. If the price was lower I'd understand the dated hall areas and odd smells and maybe disgruntled employees. I didn't book the room to spend the night, I needed the room for the bride to get ready. It was the whole point of the room. The really ruined the morning of her wedding.

Exceptional

Very good

Superb

Liked: Very convenient on location. No issues on extending our day.
Disliked: Nothing.

Decent hotel. Not super friendly...

Liked: Clean, comfortable rooms.
Disliked: Only irritating experience was when I called the morning of check-in to ask if I could get an early check in. The desk clerk was pretty short and snappy with me. She said they were sold out that night and I had to call back at noon. I went to their website to try and book a room for that night and was shown many available room options, so they weren't sold out, as she stated. I didn't really want to talk to her again because she wasn't very nice, so we just showed up about an hour early and asked in person. The lady at the front desk was polite, not super friendly, but at least she wasn't rude. Not sure if she was the same person or not. We were able to get in the room and hour early, so it worked out. Not sure why the lady on the phone was rude or had to lie, but at least we got in and were able to get to the next destination on time.