Best Western Kilima Hotel Guest Reviews
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Write a review
Claire Tue, 27 August 2024
Staff made it, especially May...
Liked: Staff are very friendly and helpful. Breakfast was lovely and very good value
Disliked: The property is extremely tired. It’s badly needing a deep clean and complete refurbishment very set in 70s.
Claire Mon, 26 August 2024
Good location and would visit...
Liked: Very friendly staff and high standard of cleanliness.
Disliked: The bed was hard for our liking.
Patrick Mon, 26 August 2024
Very good
Stewart Sun, 25 August 2024
Exceptional
Stuart Sun, 25 August 2024
Whole place needs renovating. Like...
Liked: Location and breakfast
Disliked: Rooms
Francesco Fri, 23 August 2024
Superb
Robert Thu, 22 August 2024
Everything was brilliant except the...
Liked: Great hotel lovely people
Disliked: The floor in the room was very squeaky , and the mattress was the same . Never had it anywhere before
Holly Tue, 20 August 2024
Very good
Andrew Mon, 19 August 2024
Good
Disliked: The shower height was too low. The bathroom has a sloping ceiling, making standing in the shower very difficult. Also, the shower temperature was too low for comfort.
Elspeth Mon, 19 August 2024
Very good
Liked: Liked the lounge area adjacent to the bedroom, which gave lots of light. STAFF ARE OUTSTANDING.Breakfast is delicious.Gaynor in the dining room is an absolute ray of sunshine. She never stops and works really hard.Hazel, Alex and Mandy running reception bend over backwards to help clients. Rooms cleaned by very friendly cleaning team - fabulous pool. Lovely homely atmosphere. Quick 10 minute walk to town.
Disliked: Price was expensive, and breakfast was not included. (I overlooked this when booking as we had breakfast last stays -direct with BW) We'll go that route again. Bedroom very dark as building being done outside the window. NB. Parking is extra. Evidence of building work going on at the back of the hotel, but in the four days we were there, thankfully, no noise was heard.