Best Western Inverness Palace Hotel & Spa Guest Reviews
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Write a review
Margaret P, Ayrshire, visiting Eden Court Theatre Fri, 10 March 2023
Lovely room; good food; friendly staff and excellent facilities - pool etc. Great location. Was near to Eden Court and also handy for town centre and exploring the area.
Disliked: No complaints.
Mariano Tue, 15 April 2025
Passable
Heggie Mon, 14 April 2025
Exceptional
Louisa Mon, 14 April 2025
Exceptional
Amanda Mon, 14 April 2025
Superb
Albert Mon, 14 April 2025
Choose a b&b and avoid...
Liked: Positive: perfect location at the river, just 2 minutes from the city centre. Comfortable beds, quiet.
Disliked: Negative: unfortunately, lots of things. This is not a four star hotel. Rooms are of average size (they told us that we had an upgrade, I don't want to know what the original room looked like) and lack facilities, such as a safe and a small fridge. The bathroom is really very small, with a toilet squeezed behind the door.The worst however is the service. Nobody to help with luggage, an elevator where two people and their luggage hardly fit in, unfriendly staff at the reception (checkout was one word: "goodbye", not even asking how our stay was). Hotel parking is inconvenient, on two occasions our car was blocked by cars belonging to staff (!!). The biggest disaster was the breakfast: chaotic management, buffet virtually empty at 8:30, staff completely overwhelmed. And all because the evening before a bus with a travel group arrived (which you know will pop up at breakfast).Really poor value for money, it is way too expensive for what it offers.
Martin Sun, 13 April 2025
Good
Disliked: Room far too hot even with radiators on and window open
Derek Sat, 12 April 2025
Good
Liked: Location and staff were 1st class
Disliked: Very squeaky bedroom floor boards. Also there was a constant banging noise in the corner of the room I think it was coming from the spa below bedroom
Fiona Fri, 11 April 2025
Exceptional
Trista Fri, 11 April 2025
Staff made the trip most...
Liked: Room was great. Breakfast was excellent!
Paul Thu, 10 April 2025
Great location, good breakfast, parking...
Liked: You’ll need to book an EV charge point. All slots filled by ICE vehicles. If you park in the cathedral car park, the hotel offers a cheap rate…not advertised anywhere…