Best Western Hotel Hatfield, Lowestoft

Breakfast was excellent - all cooked food piping hot.

Liked: Breakfast.
Disliked: Room tired.

Passable

Liked: Staff were really helpful and friendly
Disliked: being asked to pre pay £150.00 pounds just in case I caused damage to the room. this would then take 48hrs before it was reimbursed to my card. I was there on Business not a Stage or Hen party!Room 107 - very small, main extract duct from the kitchen right outside the window, could not open the window for fresh air due to the duct running. room very tired in appearance

AS expected

Liked: Breakfast
Disliked: Shower

Used for a business trip...

Liked: The location was excellent and the breakfast was very tasty.
Disliked: Nothing it met my expectations.

Excellent stay

Liked: Every thing
Disliked: Nothing

Great Views. Great Value. Great...

Liked: All the staff were great. Never looked bored or morose. The room was spacious and airy with a great view . All the room furniture looked very new as did the curtains. The carpet was clean , modern TV. Out of the room the bar and breakfast area are spacious with great views of the North sea and the breakfast is very good value. Drinks also reasonable prices.
Disliked: I booked a disability access room (hence the space) with hand rail supports in the bathroom. Unfortunately (sorry I forgot to report this) the one on the tiles by the bath/shower came off when I used it as support to get out of the shower. (screws were nowhere near sturdy or long enough for a hand rail) This led to me nearly falling as I slipped when it came away from the wall. It's not conducive for people with disability as the bath is a higher level than the floor when you step out so that put force on the hand rail as there was no other way to manoeuvre out.

Superb

Liked: Overall staff are very helpful breakfast excellent 10 out of 10
Disliked: You could do with some USB chargers in the bedrooms as I am used to find these in other hotels Unfortunately this one didn’t I didn’t bring an adapter plug will do next trip but you never know you might have changed some of the sockets by then

Very good

Disappointed and poor value for...

Liked: Reception and waiting staff were hospitable
Disliked: The bathroom facilities were outdated. No modern shower facilities. Cold water was tepid even after running for 1 minute. No drinking water was provided. No selection of teas. Carpeting worn and choice of breakfast menu not enticing. Coffee from machine was limited and poor quality.

An amazing, relaxing stay with...

Liked: The location was amazing and an amazing sea view with the waves crashing in
Disliked: Nothing

Decent hotel on the seafront,...

Liked: Nice hotel on the seafront, reception was open till late, not too expensive, restaurant was open till 9pm which was helpful as I arrived late, warm and cosy. 10 mins walk from the train station.
Disliked: At breakfast, the staff asked each person to bring the cardboard wallet that their room card came in, from what I observed 100% of customers had to consequently go back to their room to fetch it (including me). I'd suggest to follow the example of most other hotels who ask you your room number and name and providing they correlate, you can have breakfast or some hotels have a room card reader at breakfast. Anyway, this is only a minor issue and didn't exactly affect my stay!