We had a very pleasant...

Liked: Clean spacious room, good spa facilities (very clean). Staff was helpful. Parking was easy.
Disliked: When we booked we were asked if we wanted a newspaper and we replied (FT) but the newspaper never came. It would be nice to have a few more coffee sachets (only two per day).

Superb

Exceptional

Exceptional

Very nice

Liked: Breakfast was excellent
Disliked: Tables in the bar very small when eating food

Very good

Disliked: Dinner: Starters were missed and mains arrived, Tuna was very overcooked and burger was dry and not very pleasant.

Overall a good stay with...

Liked: 1 staff memeber from the resturant was very very rude her name was charlotte .Price of the food for what was chucked together on the plate is ridiculous. They rate there food and chef way over the top hence them charging ridiculous prices .Very disappointed with the food I think they charge way over the top for alcoholic drink and soft drinks over all the priceing is very high especially if travelling with family and staying 7 days as i did. But the spa treatments are fair price i had 3 treatments on diffrent days and on all occasions same lady she was lovely from the brief dealings with anotjer 2 ladies i felt uncomfortable with them.Manager again a lovely guy as was the other manager.Steph hostile at first but when she came back down to ground level seemed ok.The receptionist harry is a ray of absolute sunshine she is in my opinion the highlight of that hotel a greay accest to the team and hotel.
Disliked: Staff in resturant mainly charlotte .2 blonde girls amazing the rest need to be spoken woth in my opinion

Superb

Not going back.

Liked: Good strong and hot shower. Free breakfast was good.
Disliked: The ”deluxe skylight room” had no windows, just a small and very dirty skylight. The WiFi only worked in the corridor. Once the room door was closed, there was no signal and unfortunately no cellular signal either. The “express check in” was glacially slow. The reception called me after I had checked out basically accusing me of having a dog in the room. I did and it had all been agreed in advance and the email trail was all there. They just didn’t check it. However they demanded an additional £10 for the dog which I paid. Frankly they should have had the good sense to let it go.