I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

Very good

Comfortable rooms, need to let...

Liked: The rooms were comfortable and clean. Bed was comfortable. The worker who runs the breakfast area clearly cares about her job and was very attentive and clearly cares about her work.
Disliked: Our first room had a strong smoke odor, but thankfully, we were able to switch to a room without the smell. During our stay, we noticed that some individuals who seemed to be experiencing homelessness were also staying at the hotel. I believe it would have been helpful if this had been mentioned upfront, as it may have influenced our decision to stay here. A few of these individuals appeared to be under the influence and were disruptive in the breakfast area each morning, which created an uncomfortable atmosphere. Given this experience, I don’t plan to return to this hotel, which is disappointing as I’ve enjoyed staying here in the past. While it’s understandable that the hotel may offer housing to those in need, informing guests ahead of time would allow them to make an informed choice.

Pleasant

Liked: Location
Disliked: Room was dirty. Smelled like animal urine.

Pleasant

Liked: The hotel was quiet and staff was pleasant
Disliked: Smell in room

FOR A SHORT STAY AND...

Liked: BREAKFAST WAS AWESOME! AND ONLY STAYED 1 NIGHT
Disliked: THE FACT THAT THERE ARE NO ELEVATORS, AND THE BUILDING IS OLD, UNFINISHED MOLDINGS OR JUST PAINTED OVER DAMAGE. IN THE ROOMS.

Bad

Way too expensive for the...

Liked: Shabby
Disliked: Tv, door, smell

Good met our expectations.

Superb

Liked: We like to stay here when we go to the concord pavilion for a concert. We usually uber to the concert and back.It's wonderful and they a really nice breakfast
Disliked: If the pool was heated, and if you had a hot tub