I booked my room 3 weeks in advance; they never told me I would be paying a deposit. I checked in and it was never explained there would be a deposit. The day I checked out, again, no one explained a deposit was held nor when it would be released. I called my bank, then the hotel as they instructed me to do to speed up getting my deposit back. The manager on duty Grace, said she's not sure why they said that because that isn't correct.

Liked: The orange juice.
Disliked: Management.

We stayed to see a show at the Concord Pavilion. It was very accommodating.

Liked: Large room and a wonderful breakfast.
Disliked: Soda machine rejected paper money or was empty. I would like a shuttle to the Concord Pavilion, if feasible.

Disliked: Very disappointed to find a cockroach in our room when we returned from the concert we attended. We were very tired knowing we had to leave early the next morning. We did not go to the front desk to complain at the time, we did not thing that anything could be done so late at night. Spending over a $100/night, I would not expect that kind of care.

Over all we had a great experience with Best Western.

Liked: We arrived an hour early prior to check in and we were ableto check in. Once in our room we got a call to see if we needed anything. They had just washed the carpets (a bit wet) and got new furniture. So we knew our room was clean.
Disliked: Everything was good except the eggs for breakfast. They looked like they were plastic - I didn't even try them.

Room too pricey for a...

Liked: Nothing.
Disliked: While the room offers a place to stay, it unfortunately had a noticeable moldy smell upon arrival. I encountered two cockroaches in the bathroom, which was quite unsettling. Additionally, the room feels quite outdated, with dirty walls and a bathtub that could really use some attention. The beds also left much to be desired in terms of comfort. Considering these factors, the rate seems a bit too high for the overall value provided by the room. A few improvements could make this a more enjoyable experience for future guests.

Good

Passable

Learn some customer service

Liked: location great for shopping and food in walking distance
Disliked: staff rude and charges double the amount as other pet friendly hotels and totally not worth it

Exceptional

Liked: The location , and the staff
Disliked: Nothing

Pleasant

Exceptional

Better than expected/Good Value

Liked: Front desk staff was nice; Quick check-in/out. Clean, Comfy and Quiet. Location convenient to stores, eateries etc.

It was great

Liked: Everything