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Best Western Heartland Inn eef - (888) 323-5826
Best Western Heartland Inn, 1416 Broadway Avenue East, Mattoon, IL -(888) 323-5826
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3.8
HOTEL RATING: 
GOOD
3.8 out of 5 (133 Ratings)
2.6 miles from Mattoon centre
BOOK ONLINE OR CALL - (888) 323-5826
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Hotel Description
Located just 1312 feet from the Amtrak Railway Station Best Western Heartland Inn Inn provides warmly decorated rooms with free Wi-Fi and flat panel TV in central Mattoon. Also featured is an indoor pool. Rooms at this downtown Mattoon hotel are accessible by elevator and are all equipped with a work desk and hot drink facility. The private private bathroom comes with amenities and a hairdryer. This hotel features a well-equipped fitness center for guests that want to maintain their workout routine. The Best Western Heartland Inn serves a hot breakfast every day which is also available on-the-go. There are a number of restaurants close to the hotel for dinner. The hotel's 24-hour front desk offers luggage storage and dry cleaning services. Free newspapers are available in the hotel lobby. Best Western Heartland Inn is 3.1 miles from the Coles County Airport and offers free on-site parking.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
E
Fitness Center
w
Non Smoking
r
Pets Allowed
q
Accessible
u
Swimming Pool
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Breakfast
` Free Parking
` Meeting/Banquet Facilities
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Microwave
` Refrigerator
` Wheelchair accessible
` On-site parking
` vending machine
` kitchenware
` 24-hour security
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Daily Housekeeping
` English
` Non-Smoking Rooms Available
` Electric vehicle charging station
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Free face masks
` Contactless check-in/out
` balcony/terrace
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Safety chain and/or latch on doors available
` Toiletries provided
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Cleaning products available
` Pets allowed (charges may apply)

Best Western Heartland Inn Guest Reviews

Overall Average Score: 
Good (3.8 out of 5)

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3.5

Good - 3.5 out of 5

Deborah Mon, 9 September 2024

It was fair, Could have...

Liked: The staff were friendly and helpful. They were always willing to address our needs.
Disliked: The bathroom door wouldn't close. Had to ask for a blow dryer for the bathroom. The lounge chair was not comfortable. Suggest a better chair that was comfortable.. Had to ask for more pillows so we could prop up in bed to get a comfortable sitting place. There were black beetles all over the room and in the bathroom and spiders in the corners building nests.

3

Pleasant - 3.0 out of 5

Justin Sat, 17 August 2024

Pleasant

2.5

Fair - 2.5 out of 5

Costello Fri, 12 July 2024

Passable

Liked: good
Disliked: cleanliness of room & bathroom

3

Pleasant - 3.0 out of 5

Robert Thu, 13 June 2024

We will not be back...

Liked: The breakfast was decent.
Disliked: The door labeled exit would not open as should. We were told to exit thru the stairwell (meaning exit through two more doors). The stairwell was being renovated and there was drywall nearly blocking that exit. We could use this exit to enter, but the carpet was also loose resulting in a tripping hazard. Also, we reserved this property because of the pool. It was not open, yet was not transparent about that amenity on booking. The hot water in the breakfast room came out dingy brown, not clear. The juice was watered down. The extra lock on the door in our room was broken. There is dry cement in the hallway. Probably one of the worst locations we’ve reserved thru booking.

5

Exceptional - 5.0 out of 5

Tara Thu, 6 June 2024

Exceptional

2.5

Fair - 2.5 out of 5

Guy Sun, 2 June 2024

We were there for work...

Liked: Price, breakfast was good.
Disliked: They are trying, I needs some eyes to detail, paint, trim work, tiles in bathroom. Drain work the room’s smell like old water.

0.5

Poor - 0.5 out of 5

Anonymous Sat, 18 May 2024

Liked: Nothing
Disliked: The room had a wet dog smell, the shower was difficult to get working, there was NO hot water, there was mold in the bathroom, and the room was damp.

4

Very Good - 4.0 out of 5

Happiness Thu, 16 May 2024

Very good

0.5

Poor - 0.5 out of 5

Peter Wed, 10 April 2024

Liked: Nothing
Disliked: We booked a king bed with a sofabed room. The room did not have a sofabed. The hotel advertised it had a swimming pool. The pool had no water. The lobby smelled and the room was dirty.

5

Exceptional - 5.0 out of 5

Verified Hotel Guest Wed, 27 December 2023

Liked: It was quiet and clean in a good location to get to things quickly.

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Best Western Heartland Inn 1416 Broadway Avenue East, Mattoon, IL