Best Western Heartland Inn Guest Reviews
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2.6 miles from Mattoon centre |
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Deborah Mon, 9 September 2024
It was fair, Could have...
Liked: The staff were friendly and helpful. They were always willing to address our needs.
Disliked: The bathroom door wouldn't close. Had to ask for a blow dryer for the bathroom. The lounge chair was not comfortable. Suggest a better chair that was comfortable.. Had to ask for more pillows so we could prop up in bed to get a comfortable sitting place. There were black beetles all over the room and in the bathroom and spiders in the corners building nests.
Justin Sat, 17 August 2024
Pleasant
Costello Fri, 12 July 2024
Passable
Liked: good
Disliked: cleanliness of room & bathroom
Robert Thu, 13 June 2024
We will not be back...
Liked: The breakfast was decent.
Disliked: The door labeled exit would not open as should. We were told to exit thru the stairwell (meaning exit through two more doors). The stairwell was being renovated and there was drywall nearly blocking that exit. We could use this exit to enter, but the carpet was also loose resulting in a tripping hazard. Also, we reserved this property because of the pool. It was not open, yet was not transparent about that amenity on booking. The hot water in the breakfast room came out dingy brown, not clear. The juice was watered down. The extra lock on the door in our room was broken. There is dry cement in the hallway. Probably one of the worst locations we’ve reserved thru booking.
Tara Thu, 6 June 2024
Exceptional
Guy Sun, 2 June 2024
We were there for work...
Liked: Price, breakfast was good.
Disliked: They are trying, I needs some eyes to detail, paint, trim work, tiles in bathroom. Drain work the room’s smell like old water.
Anonymous Sat, 18 May 2024
Liked: Nothing
Disliked: The room had a wet dog smell, the shower was difficult to get working, there was NO hot water, there was mold in the bathroom, and the room was damp.
Happiness Thu, 16 May 2024
Very good
Peter Wed, 10 April 2024
Liked: Nothing
Disliked: We booked a king bed with a sofabed room. The room did not have a sofabed. The hotel advertised it had a swimming pool. The pool had no water. The lobby smelled and the room was dirty.
Verified Hotel Guest Wed, 27 December 2023
Liked: It was quiet and clean in a good location to get to things quickly.