Best Western Garden Villa Inn, Roseburg

A Nice Stop off Highway...

Liked: Nice bedding with lush pillows. The mini fridge had a separate freezer compartment. Conveniently close to freeway, yet quiet. Very large room.

Great Value Right off the...

Liked: Lush bedding. Close to freeway. Excellent breakfast. Good price. Great staff who took the time to teach me how to edit my iPhone after a new version kept me from locating information I needed to check in.

It was great! I was...

Liked: Staff was very helpful! Jupiter was the name of the night manager and he was so professional and very knowledgeable!
Disliked: It was great! Don’t change a thing!

Exceptional

Disappointing

Superb

The gentleman that worked the...

Liked: Breakfast was okay, nothing special.
Disliked: The furnace/heater was extremely loud and didn't heat very well. I was cold during the night and put on my coat to sleep.

I was racially profiled. My...

Liked: This was the worst experience I have ever had! I was discriminated against and treated very poorly as a customer!
Disliked: The facility was run down and did not feel safe. There was an entry door to my room from another room and there was a woman that was trying to unlock the door without my consent. I had to block that door in fear that someone would enter through that door. I was extremely tired upon arrival, and I had my brother and his wife come by my room to greet me and invite me to dinner. He was at my room for no more that 10 minutes. About a minute or so after his departure I received a call from the front desk that they received complaints of loud noise and 6 people coming ut of mu room. The front desk person told me that parting was not tolerated. I was far from partying. I felt discriminated against. For this I immediately checked out and rent a room at a different hotel. I asked for the hotel clerk to check the camera so that she would see the activity going on at my room and she would not. I stated these were false accusations and the hotel did nothing to try and resolve this. I have never been treated so bad in my life!!!!!