Best Western Brook Hotel Guest Reviews
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Write a review
Nikki Tue, 25 March 2025
Very good
Liked: Comfy bed, quiet room. Enjoyed dinner in the restaurant. Good location.
Disliked: Shame we couldn’t have had a refurbed room, but will return to stay in one next time.
Parsons Mon, 24 March 2025
Superb bar the shower.
Liked: All the staff were extremely friendly and helpful!
Disliked: Worst shower pressure experienced to date in any hotel.
Paul Mon, 24 March 2025
Staff very uncooperative. Bathroom.was shocking...
Liked: The bed was comfortable
Disliked: The bathroom and and shower absolutely terrible
Kevin Mon, 24 March 2025
Passable
Liked: Location was good room was clean
Disliked: Could not turn radiator down so very uncomfortable reported it but told no maintenance staff to fix it.had one coat hanger in room asked for more but non arrived.
Nick Sun, 23 March 2025
Good
Liked: The room was nice and clean with an excellent bathroom with walk in shower and jacuzzi bath.Hotel bar was very clean and comfortable with bar prices pretty reasonable.Would recommend this hotel as it was previously a best western hotel but a fair bit of upgrading has made it into a nice hotel for a short stay.
Disliked: Had to pay separately for the breakfast which was nice but certainly not worth £31.50 for 2 And when we asked for another coffee thinking it's all in as it wasn't self service we had to pay extra !
Mathew Sun, 23 March 2025
Good
Lindy27 Sun, 23 March 2025
Pleasant
Liked: Comfortable ground floor room. Most staff very pleasant
Disliked: Light meal in bar awful, no real apology, just that the restaurant was busy. Very noisy, drunk guests, so little sleep. No one on duty throughout the night to ask them to quieten down
Carl Sun, 23 March 2025
Excellent hotel, lovely good size...
Liked: The size of the rooms, location and shower all excellent
Disliked: Nothing really was a lovely place
Martin Sat, 22 March 2025
Good
Liked: The hotel is attached to Marco Pierre Whites restaurant, so it's an ideal venue for an overnight stay after a meal.Cosy room at a budget price.
Disliked: Whilst the rooms have been refurbished, the bathroom door didn't shut, the window wouldn't stay open for ventilating the room and the bed lacked enough pillows, but it was value for the cost.
Lynda Sat, 22 March 2025
Good with a few blips
Liked: The room was lovely well presented, comfortable bed and lovely bathroom with walk in shower. Because there were no carpets I could hear the person in the room above me clomping all over the floor, tv on loud, loud talking and even snoring so it did give a disturbed night. Breakfast was lovely apart from rock solid black pudding and having to ask for better for my poached eggs on toast they were just served on dry toast.Staff were excellent especially David and Kelly
Disliked: Carpets in bedrooms would help to reduce noise from other rooms and disturbing sleep