Best Western Alpine Hotel

Superb

It was alright.

Liked: It was great.
Disliked: The area were you park is filthy, bathroom needs better cleaning. Laundry area is not helpful, only one working unit.

Exceptional

Pleasant

Overall, amazing experience.

Disliked: I wish they have make our room (we left at mid day) and put the signage on the door (please make our room). But when we returned at night, it is untouched. No one has clean and restock the essentials. Also, if the shampoo and soap is really below standard and not effective for use. I wish they upgrade their bathroom essentials.

Very good

Exceptional

Very good

Liked: We were able to park each night in the hotel carpark, so we found it a secure, clean, tidy place to stay in the city.
Disliked: The entrance is off a main highway, so we found it easier to park on Brake Street and walk to reception on arrival. As a woman, I would have felt less comfortable if the arrival had been after dark as the entrance was shared by a sports bar with pokie machines, etc.

Will not be using booking.com...

Liked: Absolutely nothing the room stunk like old food and mould. We booked an accessible room as my partner uses a wheelchair and the room was too small for him to even turn his chair around in despite being given the impression when we booked that it would be suitable. We booked for five nights and couldn’t even stay for one and they refused to refund us for any of the nights! And booking.com whom we were given the impression worked for the clients as well as the hosts have done nothing to help us rectify this.
Disliked: Everything if you want to stay in a small smelly room above a grotty casino that’s over priced then stay here otherwise avoid.