Disappointed and not satisfied

Liked: The hotel was nice and clean but false advertisement of heated pool and several staff members lied to us and changed their stories during our stay
Disliked: We were lied to from before even reserving room I called to confirm pool was heated the day before arriving and was told it was 80 to 83 degrees then after arriving the following morning found out pool was too cold to swim called the office and was told that heater was down and they were waiting for parts to repair so asked to get a refund but had to wait around all day to speak to general manager during that time another person at front desk told us that the heater was not broke at all but that it cost too much for them to heat the pool so within 48 hours was told 3 different stories. We had to wait around all day our 2nd day for the general manager to come in to approve any refund which wasted a whole day of our trip eventually around 8pm that night after never seeing the GM we were told that she did approve refunding 2 nights of our stay however would have to wait up to 10 days for the refund and we relocated to a different hotel at that time. Do better Best Western you definitely make enough money to pay for heating of the pool and if not then stop the false advertising!

Pleasant

Liked: Beachfront with lots of things to do!
Disliked: My husband and I stayed one week. Out of the week we were there, housekeeping came one time. My husband asked house keeping one day to take out the garbage in our room. Instead, he was handed garbage bags and had to take it out himself. Our sheets were never changed in the week, especially with being on the beach. When housekeeping would knock on the door and ask if we wanted services, we said yes, but housekeeping never came. My husband and I would purposefully leave for 1-2 hours to see if our room would get cleaned (housekeeping was on our floor the same time each day). Our room wouldn’t get cleaned, when asked - it still wouldn’t get clean, or we were expected to do the cleaning.

Terrible.

Disliked: They cancelled our reservation before 7pm because we hadn’t checked in. Double charged. No accountability, and no shower curtain either.

Exceptional

Exceptional

Exceptional

Superb

Pleasant

Good