Superb

Superb

Well located and fantastic hotel...

Liked: Brand new, spacious rooms, excellent service.
Disliked: The sauna was out of action.

Disappointing

Disliked: When I first arrived at the hotel, I was given a room on the 3rd floor that smelled bad. I went down to the reception and told them I didn't like the room and asked them to change it. They said they only had one room left on the upper floors, and that they would give me a room on the upper floors, (which was already a breakfast-included reservation), and that they would give me a room called the executive lounge, which had very few options. They asked for +100 Euros for each day. total 200 Eur! I accepted for a better room. The room was exactly the same as the first one. It was only on the 9th floor and there was no smell. I went to the executive lounge to have breakfast. I asked a sunny side up egg. The options were incredibly few. They wanted me to pay an additional fee. This is absolutely unacceptable, I had already made a breakfast-included reservation. When I told the reception about this, they initially said in a cocky tone that the rules of each hotel were different and that if I wanted something that wasn't there, I would be charged extra. When I said that I couldn't accept this and that I already had a reservation with breakfast, and got angry, they said that I could have breakfast downstairs where the main kitchen was. It was absolutely ridiculous. I think they knowingly gave me a smelly room at first and then sold me this nonsense called the executive lounge. I didn't feel safe at all. It was an experience where I felt like I was deceived. I will never go to this hotel in Berlin again.

Overall great stay in one...

Liked: Very centrally located hotel. It is close to everything you need if you travel for leisure purposes and would like sightseeing. We used public transport on rare occasions. Room was large enough. Breakfast was excellent and selection of everything you will need in early morning. Staff polite and especially lady at reception managed the misunderstanding with our booking on arrival very well.
Disliked: There are a few things that could be improved but I will be picky saying this. Firstly, on arrival we were told that our booking cancelled because of no show as we arrived after 3pm but after midnight. Now my logic was to arrive and go straight to the room have a shower, have a breakfast and do my business and I was ready to pay for this night and for me it was not matter I arrive 11pm or 3am in the morning the next day but actually for hotel it was matter and they marked this as no show cause I did not turn up before midnight. Strange thing is that if for example if person did not show in my opinion hotel receptionist shall contact the client and clarify the case which did not happen in my case and caused complication in terms of room readiness etc. on arrival. Long story short after some debates at reception room was given to us :) we could after long trip from Wien have rest, shower and breakfast. Again thanks to lady at reception she was very helpful, and it is also a lesson learn for me.As I said breakfast was spot on but for this hotel and number of guests, they get in the morning having just a one pop-up toaster is something is required to be improve as you wait for ages to get your toasters ready and conveyor belt toasters is something that is required to be placed to make sure that toasts are ready in quick and convenient way.And lastly tap in the shower is designed in the way that if you close water supply and try to reopen it with soapy hands no way you will get it reopened :) as it has very small protrusion so be aware and do not close water tap in shower.

Exceptional

Liked: The property was very clean and let me check in early

Superb

Very good

Liked: Good location.

Exceptional