Name: Belconnen Way Hotel & Serviced Apartments
Address: 77 Belconnen Way Belconnen, Hall
Telephone: +61-370-732-900

Not recommended

Liked: The plus side was great wifi, undercover and locked car accommodation. The staff were respectful and courteous when we did talk to them.
Disliked: These are NOT serviced rooms. If you are staying for 1 or 2 nights this is fine. Not so great when you booked for 10 days. When you arrive you receive a leaflet with information that the rooms are not serviced daily and you have to ask if there is any thing you need.I've had a response to my google review saying that they are taking on board all the feedback I've provided. However, it's too late for us. The issues I've raised should not rely on customer feedback before things are changed, so I've included my comments posted on Google below.We arrived on a Saturday. We booked and stayed for 10 days and the rooms were not serviced once. So not vacuumed, no bin emptied, nothing. There was no option to hang something on the door asking for the room to be serviced either.We booked a classical room with a double and single bed as my partner snores quite loudly so it's easier to sleep in separate beds. The double sagged badly (see photo). We asked on Sunday if we could could change rooms because of the bed and were shown other rooms with beds that also sagged.The fridge was behind the door to the apartment inside a cupboard with sliding doors, so most times you opened the door it tended to hit the mirrored doors. Luckily the mirror didn't break.There were no power points near the main bed in any of the rooms we were shown, which is a problem when you rely on cpap. We opted on Sunday to stay where we were as nothing we'd been shown was better than what we had.There was a side table with one shelf. We discovered that it didn't have all it's pegs to support it when I put something on the shelf and it promptly slid to the back and fell down to the bottom shelf.On Monday the staff said we could change to a better room as they were not busy, and we were staying another week.We were given a 2 bedroom unit that could sleep up to 5 at no extra cost. The beds didn't sag and there was power near the main bed in one of the...

Very good

Pleasant

Liked: Good size. Had all wanted needs.
Disliked: The shower was moulded , and the shower curtain. There was still dust in the bathroom. Cockroaches in room.