Super close to Market Street dining and shopping. Clean; lobby is beautiful and boutique-like; parking garage is attached. Very pleasant and, for San Francisco, priced fairly. It was what I expected from a Holiday Inn Resort.

Disliked: No mini fridge; bed was way too firm for me; a bit noisy, but they give earplugs.

Liked: Everyone that I encountered (staff) at the hotel were very professional, friendly, and willing to help. The lobby was kept clean at all times.
Disliked: None.

Liked: Clean; comfortable beds and pillows; nice lounge and great, friendly staff.

This is a great hotel to stay at if you are going to see a concert at the Civic Center. Clean; cheery, helpful, friendly staff; good price; well decorated room; comfy bed and pillows. Convenient location.

Liked: Clean; great, friendly staff.
Disliked: Restaurant - mediocre, but friendly waitstaff.

Extremely disappointed for my second...

Liked: I stayed here a few months ago and wanted to come back because of the location. It is so centralized and the employees were so friendly then, and now. I felt safer having my car in a locked car garage as well. Beds were clean.
Disliked: The end of last year, parking was free. This time (2025) parking was $62.50 a night according to the lady at the front desk. They put us in the wrong room at first even though I paid for a two queen, high room with a city view. The carpet in the room was stained and gross. The two nights we were there they let the people next to us throw parties and 10-20 people filtered in and out screaming all night - they said they'd send security multiple times but never did. People were smoking weed in the hallways even though it's a non-smoking property. Our bathroom had black curly hairs on the floor and in the shower (EW), the sink was gross, and the top of the light switches were covered in caked up dust. Elevators were broken on day one and half of the second day, so we were using the service elevator. Service elevator was DISGUSTING.

Wouldn't stay there again

Liked: Room was comfortable
Disliked: Dirty carpet in room and in halls

Superb

Exceptional

Liked: The lobby
Disliked: The rooms have carpet in them with stains, and the lobbies café was not open had to walk to Starbucks

Rooms are nice, but needs...

Liked: Location
Disliked: Elevators were not working!Front steps to the Hotel are very slippery and unsafe when raining.And access to parking garage is confusing.

Very good

Disappointing

Liked: Location
Disliked: Elevators were broken causing us to walk up the stairs to the 14th floor three separate times. I was also charged more than $60 for parking and was never informed there is a separate charge for parking.

Very good

Exceptional