Great place to stay with...

Liked: Very clean and comfortable. Friendly manager.

Good

Not what I expected after...

Liked: Ocean Grove is a lovely town. The beach was beautiful and the house matched the pictures posted online. The breakfast was standard. I don't drink coffee, but the coffee selection looked fun. I read the online reviews and was SHOCKED we had a such a BAD experience with the innkeeper. See my pictures to understand where I am coming from and decide for yourself if this is the place you want to stay.
Disliked: This is my second review because I tried to speak with the property several times before providing a negative review. Please see my pictures to understand that I am not trying to be a bother but truly trying to offer a chance for the owner to take a bad experience and make it right. I decided to write a second review because in my first review I did not include a screen shot with time stamps because I asked to owner to review her texts to see it was not 15 minutes but an hour. In response to my review, she decided to accuse me of lying. Around 4am an alarm went off in the room next to us for an hour. When I tried to contact the innkeeper at that time and she did not respond to phone calls or text messages until after the alarm was off. In the morning, she offered no appolgy and a lack of concern. When I requested to receive some money back she dismissed me and said she didn't understand how the alarm going off could ruin our stay. We could NOT SLEEP and had an alarm going off for an HOUR. I do not understand how you do not understand. I have a friend who works as an innkeeper and she was stunned to hear this reaction, so I felt it was my duty to clarify. Items to note: Halls are narrow and poorly lit. Our keypad was hard to see to enter the room code. Walls are thin and room was cold on arrival. No dresser. Tight bathroom with no exhaust fan and tiles moved when I stepped on them.

Delightful hotel

Liked: The hotel and room were clean. The shower in room 7 was the best I’ve been in at a hotel recently. The innkeeper, Bernadette was helpful and cheerful. Breakfast was warm and tasty. We will definitely stay here again.
Disliked: I liked everything about the property.

Exceptional

Good

Liked: Bernadette was great. Attentive and genuinely wanted people to enjoy their stay.
Disliked: Unfortunately, nothing that can be helped…the stairs are not wonderful.

Superb

Liked: The breakfast food was fresh and delicious. The coffee was excellent! The innkeeper Bernadette was friendly , available and accommodating. The best was the view of the ocean from my room.
Disliked: The 3 flights of steep stairs to get to the room.

Poor

Exceptional