Worse hotel experience ever!

Liked: The only thing I like about this property is the location to the event we were attending.
Disliked: The heat in the room we were provided was not working properly. Informed front desk personnel who stated “the heat takes time to come up and get warm.” I had the heat running for an hour when he said this. The water in the shower did not drain down. The table lamp did not work, plugged in not missing a bulb. The telephone did not work. When I informed front desk I was told it’s only to make calls throughout the hotel. I then had to explain the telephone does not work and has no dial tone because I was attempting to call the front desk. One of the screws for the bolt lock in the room was loose to the point it was poking out. I pressed on it with my index finger and it easily went right back into the hole it’s screwed into. The lock was not secure and I did not feel safe in that room. We were changed to another room with heat and a properly draining shower. The lock was more secure than the previous room. All the lights and telephone were working. I did have to have the desk chair switched out because the one in the new room was in a condition that required it to be tossed in the garbage, not left in a room for guests to use (photo attached). Another issue we encountered was 1 washcloth in the rooms. I requested another as it was 2 of us staying in a room that slept 4. I was informed housekeeping will be right up with it. An hour and a half later I went back to the front desk to inquire about the washcloth. At this time I was informed they didn’t have any at the time because housekeeping is doing the laundry. It took almost 4 hours for a washcloth to be brought up to our room. The pool that is advertised was closed both days we were there and the facility had a funny odor. If we are to ever return to CT we will NOT stay here again!