Exceptional

what a surprise with a...

Liked: the location was lovely on the water

Superb

Liked: all
Disliked: Fitness room equipment was not working

Good

Liked: Location
Disliked: Construction on going

Exceptional

Liked: The lake
Disliked: Nothing everything was good

Superb

Liked: Beautiful lake view, wonderful breakfast area, and friendly staff
Disliked: Our room had obvious water damage on the ceiling, walls, and had an odor from it.

Very good

Delightfull. From the time we...

Liked: Italpia,was a delight. A great person and goes above and beyond to ensure your stay is a pleasant one. The view of the lake was exceptional.
Disliked: The suite could have been larger.The sofa bed needs to be replaced. However the hotel is in the process of renovation and was told that this is in the process.

Poorly run hotel with a...

Liked: The location was convenient. The lobby was clean and modern.
Disliked: The bathrooms were dirty. There was mold around the shower surround. The filters inside the heat/cool unit looked like they had not been cleaned out in weeks. We took them out for the night so the unit would work properly. And the breakfast was horrible. The potatoes were dry. The eggs looked old. There was a pancake machine that took 5 minutes to spit out two tiny bites sized pancakes. But the worst part was how to was set up. All of the food was packed into a little nook in the middle of the room and you had to wait in line to get ANYTHING. Only one or two people could fit inside the area. All the coffee, juice, milk, muffins, food, plates... Everything was inside this little nook. I felt like I was at a soup kitchen waiting for a handout. Also we stayed two nights and didn't get any turn down service. There was one tiny trash can in the room that filled up the first night. No one came to turn down the beds or bring fresh towels. The whole experience felt cheap and lazy. We will not be staying there again. Which is a shame because we stay in Hot Springs often and this location is perfect for us.