Staff is great!

Liked: The employees handled an extremely difficult situation with grace and kindness. The city had a horrible ice storm and the power was out which caused a lot of issues obviously. They not only handled it well but made refunding the other days I wouldn’t be able to stay back with zero issues. Highly recommend.

Bad

Liked: Stayed during power outage in Gaylord....power went out at hotel, did not receive a refund

Crappy trip, nice staff.

Liked: We were stuck on a trip north in an ice storm and decided to just stay in Gaylord for the night. We saw this hotel had a pool and so we went and bought swim suits after booking and headed to the hotel. We got there and were told the pool was closed. However there was a massive puddle outside the office that our car couldn’t drive through. So I guess they had an outdooor pool.

Comfortable stop after a long...

Liked: Good breakfast. Clean eating area and well stocked stations. Good choice in coffee.
Disliked: Television a bit awkward to use. A better channel guide would help.

Good

Pleasant

Very good

Liked: Bed was comfortable. Hotel was quiet.
Disliked: Tv remote was difficult to use.

Good

Exceptional