The room was nice and clean; everything worked properly! We were out for most of the day and when we returned the room had been cleaned with clean sheets and towels. Breakfast was out at the time they said it would be and it was close to the Mid America Center where we where going to an event! I had a enjoyable stay. If I ever have to go back I would most definitely stay there; good rates for the room.

Liked: Good stay.

Didn't get to due to...

Liked: Ease of booking
Disliked: Canceling a reservation with out so much as a notification. According to the guy working my card "declined" and they had booked out with in an hr of me getting a notification of a "denial" which called my credit card company and was told there was never an attempt of run by this hotel just the other hotel we stayed at which had no problem with said card. I was warned when i was telling my local friend where i was staying, I was told Id be given bothing but problems here. Customer service skills definitely lack at this location.

Good

Liked: Price and adjacent to an excellent restaurant for our evening meal. The facility and the room was clean.
Disliked: Room television did not work, so we couldn't use it. Their guest computer located near the front office did not work, the laser printer was out of ink ...unusable as well. I could not print 1 page that I needed.I contacted the front desk regarding the TV, and the evening manager attempted to fix it. Being a prior tv technician, it was clearly a problem with the backlighting LED circuit (15 yr old TV) which I informed him. He apologized and left after informing us he had no replacement.Regarding the computer/printer..he had no knowledge and could not assist.

The owners think if you...

Liked: ??!!??’
Disliked: They call this rm a handicap room??Obvious they have never had family members that is confined to a wheelchair. I have knee and hip issues. That is why I requested handicap accessible I am sleeping on small couch or love seat. I couldn’t get into bed because of the height.!The shower chair is broken. No shower either. the Handle on the handle/ bench is broken in two. I am resting now. And will leave as soon as it is light enough. This should be reported to the ADA. But I won’t.

Worst experience ever

Liked: Absolutely nothing!
Disliked: Absolutely poor service and poor management

Very good

Bad

Disliked: So I don’t often do this but I had to leave the property for about an hour or two, had the TV off and everything. I came back to find my TV turned way up on a streaming service that the one remote in my room didn’t work on. I got told that there was no way someone was in my room nor that a remote could do it from outside the room. Later that day I tried to use the same TV and it was still in that service. I could do nothing so I got the front desk in. They see the cat that I already told the front desk I had and get told that cats weren’t allowed. Then they try to tell me that my cat turned the tv on, turned it up (I keep the tv low because walls are thin), turned it to a streaming service, signed into it, and was watching some channel in Spanish. The tv was so loud I could hear it from the lobby and I was at the end of the hall.

Exceptional

Very good

Poor

Liked: None
Disliked: No locks on doors bathroom dirty