Baymont by Wyndham Augusta West Guest Reviews
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9.5 miles from Augusta centre |
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Cheryl W, Blairsville, visiting Columbia County Performing Arts Center Mon, 29 January 2024
I thought I could get past the hair that was left on the bed but it went downhill from there. We had to go get towels the first night. There was only one set. They were renovating which alone wasn’t a problem - the fact that they worked all night was the problem! When we were able to fall asleep, the noise woke us up. Saturday morning: breakfast should be advertised as a "snack" and there was no coffee! We went to the front desk to inquire and was told we could pay for it in the snack area. I said I already paid enough for the room. She finally told us to fix a K-cup. We decided to check out and were not going to leave a review until things took yet, another turn for the worse. They wouldn’t check us out saying, "the room can not be canceled." We called Priceline who said it could be canceled but the manager had to approve it. They were told she would not be in until Monday. I went back in and asked to speak to the manager (her car was in the manager spot) and was told she had just got there and probably would not come out to speak to me. The clerk spoke with her and then told me she wouldn’t approve a refund and wouldn’t come out. So I asked for franchise number. Upon calling them I was told Priceline could issue a refund. When I didn’t want to take her up on a $100 off my next trip - she hung up on me! Next I called customer service. Very pleasant but couldn’t do much. She said the manager had to approve it. We filed a complaint. We were visiting Evans, GA for an event at 8:00pm. We drove all the way home afterward. This was the worst experience for both of us!
Disliked: Noise; cleanliness; staff; unclean covers.
Kianga Sat, 16 November 2024
Pleasant
Disliked: The fact that it was under construction and no parking was awful
Dyanna Tue, 12 November 2024
Good
Amani Tue, 12 November 2024
Pleasant
Mary Tue, 12 November 2024
Very good
Liked: Everything
Disliked: N/A
Dayarlo Tue, 12 November 2024
Good
Rona Mon, 11 November 2024
Superb
Liked: The staff was very nice. The
Disliked: Renovations being done at property, I'm sure because of the recent hurricane.
Stacie Sun, 10 November 2024
Good
Bryana Sun, 10 November 2024
Terrible. Run down and stinks...
Liked: The staff was friendly and the bed was comfortable. The ac in the room worked great.
Disliked: The first room they put us in smelled like MILDEW. The door was propped open when we arrived so I know they knew it smelled when they put us in the room, then we moved to a room that smelled better but not clean or good by any means…the shower head didn’t work properly and the water shot out in a solid stream of high pressure water. the roof in the hallways are falling apart, there was 1 working elevator and it was scary to get into… the breakfast was not good and the bagels were hard, paid $2 for a room temp Pepsi. This place is awful! And room service walked into the room at 930am when check out is at 11… Never again… save the money and never stay at this hotel.
Marcus Mon, 4 November 2024
Very good
Diana Sun, 3 November 2024
Bad management
Liked: Cleanliness. Great location
Disliked: I paid for my room prior to arrival and I called before check in to let them know that I was coming after midnight and was told that I would have a room but they sold my room and I had to sleep in the car until I could get a room after 2pm .I didn't get anything in return. Just a sorry