Baymont by Wyndham Augusta West Guest Reviews
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9.5 miles from Augusta centre |
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Cheryl W, Blairsville, visiting Columbia County Performing Arts Center Mon, 29 January 2024
I thought I could get past the hair that was left on the bed but it went downhill from there. We had to go get towels the first night. There was only one set. They were renovating which alone wasn’t a problem - the fact that they worked all night was the problem! When we were able to fall asleep, the noise woke us up. Saturday morning: breakfast should be advertised as a "snack" and there was no coffee! We went to the front desk to inquire and was told we could pay for it in the snack area. I said I already paid enough for the room. She finally told us to fix a K-cup. We decided to check out and were not going to leave a review until things took yet, another turn for the worse. They wouldn’t check us out saying, "the room can not be canceled." We called Priceline who said it could be canceled but the manager had to approve it. They were told she would not be in until Monday. I went back in and asked to speak to the manager (her car was in the manager spot) and was told she had just got there and probably would not come out to speak to me. The clerk spoke with her and then told me she wouldn’t approve a refund and wouldn’t come out. So I asked for franchise number. Upon calling them I was told Priceline could issue a refund. When I didn’t want to take her up on a $100 off my next trip - she hung up on me! Next I called customer service. Very pleasant but couldn’t do much. She said the manager had to approve it. We filed a complaint. We were visiting Evans, GA for an event at 8:00pm. We drove all the way home afterward. This was the worst experience for both of us!
Disliked: Noise; cleanliness; staff; unclean covers.
Jennifer Sat, 29 March 2025
Very good
Tamara Mon, 24 March 2025
The hotel was alright
Liked: Pool
Disliked: I didn't like that they waited until they take your card and tell you about the $100 deposit after you paid for the room. Instead of telling you before you pay for the room.
Moises Thu, 20 March 2025
Exceptional
Liked: room, breakfast
Janae Tue, 18 March 2025
Very good
Glass Mon, 10 March 2025
We slept in our clothes
Liked: Location was good for out purpose
Disliked: The rooms had an fowl odor. The sheets had hairs on them and were dirty.
Issac Mon, 10 March 2025
Exceptional
Sabina Sun, 9 March 2025
Superb
Liked: Aura was good
Disliked: No fruits for breakfast and cold water to drink.
Janae Sat, 8 March 2025
Superb
Ricky Mon, 24 February 2025
Even though we only stayed...
Liked: The front desk associate was extremely nice and helpful to accommodate the extra supplies we needed for our room. The room was clean and very comfortable.
Disliked: There isn’t anything I didn’t like.
Kshelnutt Mon, 24 February 2025
Exceptional