Passable

Liked: Even after asking for a room with double bed, as I was with my husband. Our request was not acknowledged. We requested for early check-in that request was also not accepted.
Disliked: Customer Service

Exceptional

Liked: This is an excellent option on budget in Luzern. Pretty well located (less than 10 min away from main station) and very good price. Although it was an old jail, it has been very well redisegned and converted in a very good place for guests. Common zones are big, personnel was very helpful and the self service process is great. They also provided local transport card.
Disliked: I did not have any problem at all but do want to let people know that rooms are small (since they use to be cells) and the bathroom has a blurry wall that can be akward for some

Cramped uncomfortable stay in a...

Liked: The room was very cramped. Staying there with my kids wasn't comfortable. It was not worth the money I paid.
Disliked: No value for money

Exceptional

Exceptional

Liked: Amazing staff, thank you! Very accommodating.
Disliked: Small room, but to be expected.

Expesive for what it is

Liked: The location is good
Disliked: The room is small, the sink in the bath room was dieta and the room was also very cold

Very good

Liked: Staff were very friendly.The location is very accessible and near to all sightseeing places.
Disliked: The route to hotel is confusing though it is very easy to reach from station.Google confuses very much need to take some action on that.

Such friendly staff and a...

Liked: The location was superb and facilities were good

Superb

Liked: I accidentally booked my stay for the wrong night and they were SO accommodating and understanding!