Very good

Liked: I thought the hotel was beautiful.The food was delicious and the staff very kind.It was lovely that Duncan signed a card for my partner's birthday and luxury chocolates were left in the room.It was a shame I didn't see Duncan personally to sign my book ' Anyone can do it', but I am enjoying reading it all the same.It is a fabulous hotel and we will stay again in future
Disliked: Although the grounds of the hotel are well maintained, I thought there may have been more walks through the woodland areas. There is nowhere to walk around the location of the hotel.

Pleasant

Liked: Breakfast was good quality. Staff friendly and competent. Bed was comfortable.
Disliked: It’s quite tired, chairs in the dining room are dirty.

Peaceful

Liked: Great position for our visit to Hastings. Peaceful surroundings and the building looks grand.

An excellent place to stay,...

Liked: Excelllent English Breakfast
Disliked: Overall building is outdated, maybe bit more modernising needed

Will come again

Liked: Just really comfortable. Rooms nice breakfast good staff nice

Lazy and lousy. Banatyne doesn't...

Liked: Sausages at the breakfast buffet. Always magnificent. Staff were helpful enough.Solid reception.
Disliked: Room was pokey. Toilet would not flushWiFi not password secure. Lazy register to log on. Means you can't use Google TV or anything remotely this century. Bed uncomfortable, pillows pointless. Evening meal consistently low grade. In short Banatyne is not invested and place feels like a lazy cash absorber, all take no return.

Don’t use the restaurant

Liked: Conveniently located for our needs , staff on reception very helpful and friendly.
Disliked: Restaurant issues, table booked for 7/30 was seated at 7/30 .8/15 garlic bread arrived , other diners who arrived after us had eaten their main meal .After telling the staff the wait was ridiculous 8/50 main course arrived with my husband’s meal of fish and chips , chips were cold we asked for them not to be replaced as we didn’t want to wait another hour .on Leaving we asked if the restaurant was short staffed to be told no it was not and they apologised for our wait with 20%discount . Would rather of had a timely and hot meal.

Very good

Great, but not really a...

Liked: There were a couple of exceptional staff members who were very helpful. All were polite , but some didn't seem to know meal times etc.Rooms were clean and comfortable. Massages were lovely.
Disliked: Service wasn't always the best. Breakfast was pretty average, waited ages to be served despite only 8 tables in and poached eggs tasted of vinegar when they arrived. Also, there was some confusion about the use of the spa as we had booked through Booking.com and where to get our spa robes etc from. But sorted by very helpful lady on the Spa reception. I wasn't that impressed by the spa facilities. I mean the spa bit was nice and our massages were fantastic, but I wouldn't call it a spa, more a gym/pool with a sauna and a couple of jacuzzis. I feel I would have been disappointed if I had booked the as a spa weekend as nowhere really just to chill out.