I will not stay at...

Liked: Great location, very close to restaurants and stores. And it’s the shuttle bus stop.
Disliked: This is the first time I’ve ever left a negative review, but I was quite disappointed with my stay at Ptarmigan. This was my second time staying here, and I planed to switch hotel to feel the difference between hotels. Unfortunately, the comparison between hotels helped me found out how unpleasant it was to stay at Ptarmigan.First, the washroom is very small, and the sink is located outside of it. The heating system was another major issue—it was extremely loud and made the room uncomfortable. Setting the temperature to 23°C caused the heater to run nonstop, making the room overly warm. Lowering the temperature, however, resulted in the heater blowing cold air. Because the fan was constantly running, the air in the room became extremely dry, leaving my skin feeling itchy. After switching to Caribou, I noticed a significant improvement—their heating system is not fan-based and was much more comfortable overall. Secondly, the staff was unwillingly to change a broken lightbulb. They changed in the end, but it feels bad when they didn’t want to do in the first place. I would not choose to stay at Ptarmigan again based on this experience.

Enjoyable quick stay in the...

Liked: The beds were very comfortable. The room was spacious. The location was great.
Disliked: The rooms were very dark. Even with all the lights on it felt dark in the room. Was disappointed my room had the bathroom sink out of the bathroom. It was in the main area. This made it hard to apply makeup as it was quite dark. Also hard to share with someone who likes to get up early. Not all rooms have this feature. Other family members had a proper bathroom in their rooms.

Banff weekend

Liked: Good location for walking the Banff Avenue area. Underground parking is nice, especially during the winter months. Good value for the price.
Disliked: Hard to get underground parking when hotel is full/busy.

Great location, a bit dated...

Liked: Location
Disliked: Lack of guest parking

Great location and great hotel

Liked: Location in the centre of town and a complimentary 3 day bus pass
Disliked: Intermittent internet

Very good

Adaquate

Disliked: The room was a split room, when checking in she upgraded us; however the room was looking into a parking lot The room having four adults only had 2 facecloths 2 mugs for coffee We were not provided wifi at Check in No night stands on the one side of the split room The conditioner in the shower was empty And the front desk clerk who checked us in was the same one checked us out was argumentative when I was imforming her of these areas of opportunities. Stayed there before and was disappointed this time .

We enjoyed our stay, great...

Liked: Large roomsComfortable beds and cosy beddingHot tub
Disliked: We needed a cot which was provided. But the latch to hold it folded was broken so it took up pretty much all our floor space.

Affordable, Free Underground Parking- Ski...

Liked: Clean and comfortable- looks like a great place for skiers.Especially liked the underground parking at no extra charge Nicely refurbished classic Banff hotel - I stayed in 1977!Restaurant bar on site- lots of other options on Banff Ave
Disliked: No complaints