Exceptional

There are better hotels than...

Liked: Location is very close to the centre of Banff
Disliked: Needs upgrading. Decor is tired and lighting in tge room very dim. I really disliked the shower-over-bath set up with shower curtain. Not safe and also unhygienic. Some staff were great, others unhelpful. Food was good. There are better hotels in the centre of Banff in my opinion

Superb

Very good

Pleasant

Liked: The staff were friendly and helpful and the location was good.
Disliked: We were put in the old wing in a room overlooking the parking lot with the sound of traffic and a leaking drain outside the room.

Overall a very pleasant stay...

Liked: Under ground parking was good. The rooms were quite spacious, The restaurant and the lounge were nice and relaxing
Disliked: The mattresses seemed old and lumpy and not very comfortable. , but with the renovations of the rooms perhaps they will be replaced..

Great

Liked: Everything was great
Disliked: Na

Passable

Disliked: They closed off the bar for a private event with no warning :-(

Exceptional