Bellhop was rude when we checked out; clock had incorrect time; air condition was either too hot or way too cold; TV remote required multiple entries to accomplish the simplest of changes; when we complained, when checking out, the desk clerk tried to blame the short comings on Covid - how does a virus screw up the toilet, or leave cigarette butts in a room? Other hotels didn't have these personnel problems, so that excuse was road apples. I was offended that the desk clerk thought I was that stupid to actually believe her. In August my wife and I intend to go see another concert in Shreveport, but you can take to the bank we'll not stay at Bally's.

Liked: Quiet.
Disliked: No valet; had trouble getting a bellhop to check in; toilet worked poorly; cigarette butts in room; refused to help me get Uber, lift or cab; carpet was thread bare.

Exceptional

Exceptional

Good for the price

Liked: Room
Disliked: No luggage cart

I’d stay again if the...

Liked: Location larger than normal room price
Disliked: Communication. House keeping did not respond when asked to bring coffee and towels

Very good

Liked: Very comfortable bed, delicious food at the restaurant and nice price for room
Disliked: Floors in the room could have been a little cleaner. Carpet needed vacuumed and the tiles felt slippery/soapy.

Good

Liked: The slot games
Disliked: There was really nothing wrong but me trying to get into my reward program

Had a blast

Liked: Nice and convenient
Disliked: No valet

Pleasant

Liked: It is very convenient for playing at the casino, and if you don't have an issue walking, great areas around to check out.
Disliked: The original room that we booked (deluxe king with lake view) days ahead was not available when we went to check in. Ended up in a 2 queen bed room with view of the parking garage. Charged us the original price of the deluxe, stated that the double queen bed was more expensive.

Exceptional

Liked: Nice clean room and nice facilities!!enjoyed the gambling action.