Bellhop was rude when we checked out; clock had incorrect time; air condition was either too hot or way too cold; TV remote required multiple entries to accomplish the simplest of changes; when we complained, when checking out, the desk clerk tried to blame the short comings on Covid - how does a virus screw up the toilet, or leave cigarette butts in a room? Other hotels didn't have these personnel problems, so that excuse was road apples. I was offended that the desk clerk thought I was that stupid to actually believe her. In August my wife and I intend to go see another concert in Shreveport, but you can take to the bank we'll not stay at Bally's.

Liked: Quiet.
Disliked: No valet; had trouble getting a bellhop to check in; toilet worked poorly; cigarette butts in room; refused to help me get Uber, lift or cab; carpet was thread bare.

Exceptional

Exceptional

Very good

Passable

Passable

Liked: The convenience of how close it was to the convention center
Disliked: That we had people smoking weed in the room next to us, and it was kinda hard to get the hotel to switch rooms. But it was also due to being sold out but in the end the manager went ahead and found us. Better room

Very helpful, went out of...

Liked: Very helpful. I forgot my suit in the room and didn't notice until I arrived home in Conroe TX. The housekeeping and security staff shipped the suite to my house and didn't event charge me. Accepted pets.Parking across the street is free.I will return.
Disliked: A little understaffed in the restaurant during breakfast, but price and quality were great. Would like to have the option to purchase parking in the reserved area. Consider marking the streets better as a pedestrian crossing for those that park in the parking garage across the street.

Exceptional

Liked: the room
Disliked: no bar service in casino

Exceptional

Very good