Not going back again

Liked: Breakfast was good
Disliked: Bedding was really bad

Exceptional

Wonderful view!

Liked: I booked this stay as a short "workation" to get things done with a view, and the room was wonderful, offering a beautiful bay view. However, one individual made a strange and somewhat rude comment to another person about me, simply because I was enjoying the sunset alone on the balcony. Perhaps it’s a cultural thing, and maybe it’s uncommon in the US to stay at a resort alone? I’m not sure. I also believe they didn’t expect me to overhear the comment. I didn’t respond because I felt embarrassed, and I’m unsure whether the person worked for the hotel, the club, or was just another guest. That uncertainty makes me hesitant to return by myself.That said, the hotel itself, the view, the valet staff at check-in, and especially Marco at the front desk, were incredible!
Disliked: Regarding the in-house café: there were no vegetarian sandwich options, so I settled for a tuna sandwich. Unfortunately, the oven was broken, so I had to eat it cold. I also wanted to pay in cash, but they couldn’t break a $100 bill for a $25 order, even though I’d ordered just to get smaller bills for tipping housekeeping and valet. It wasn’t the employee’s fault—he was very nice and tried to be helpful—but I would like to give this feedback to management: offering vegetarian sandwiches, keeping enough change on hand for European tourists who might have large bills when they arrive in the U.S., and having a working oven would improve the experience. Apart from that disappointment, their iced matcha was great!And for the price of the room I expect a better shower. It only had a fixed showerhead.To sum it up, despite these minor things, I had a good experience.

Superb

Very good

Exceptional

Exceptional

Liked: Beautiful people were so customer service friendly
Disliked: All great.

Very good

Good

Liked: The bed was very comfortable and room was a great size.
Disliked: I was disappointed there were no food options when I arrived. We got in after a long day of travel at 9:50pm and everything was shut down with no late night options + breakfast did not open until 8am so it would be nice if there were some late night dining options if possible.The breakfast take away was a good alternative however.