Good

Liked: Location and room lay out/cleanliness
Disliked: Well, there is no ice machine (in the tropics?) I was told to go to CC’s to get it. First night, no problem. Second night, the man was adamant I should be charged $6 for ice!?!?We stayed two nights as two separate reservations. When we came back from breakfast at 8.30am, we were locked out of our room. At 8.30am??? When is checkout???It was explained away as our booking being two separate reservations and the “system” locked us out. At 8.30am?By the time we sorted it out, we nearly missed the Kuranda rail trip bus. A. It was very unnecessarily stressfulThank you for the opportunity to provide feedbackWe would stay here again.

Exceptional

Good hotel and parking in...

Liked: A good hotel near the centre of town and loads of restaurants. Comfortable, good wi-fi, lifts (with security feature). In-room coffee machine and great parking on-site. Eco friendly with wooden door and garage key rather than plastic, and glass water bottles in room.
Disliked: No bedside tables, so awkward at night. Some problems with bedroom lights. No gym facilities. Art was supposed to be a feature but was low grade. Breakfast was disappointing, with unripe fruit, poor scrambled eggs and hard bacon. Breakfast chef went AWOL first 2 mornings.

Exceptional

Exceptional

Exceptional

Very good

Comfortable bed, poor shower, not...

Liked: A lovely room, very comfortable bed. Plenty of space.
Disliked: The shower, we didn't like it, and due to no door lots of water on the floor. No face washer. No tea towel, or wiping cloth. Although the room looked nice, apart from the comfortable bed, there wasn't anything special. We've stayed in plenty of places with more, costing a lot less. We expected more from a Crystalbrook property.

Superb

Liked: Great location and very nice place to stay