Superb

Liked: The atmosphere of the hotel

Very good

Exceptional

Surpassed expectations!

Liked: Location was perfect. Atmosphere was welcoming, ambience was elegant.
Disliked: Not worth trying that hard to try come up with something for the sake of it !

Exceptional

Would definitely stay at a...

Liked: Everything about the hotel was lovely. Fantastic choice of food at breakfast, staff were very helpful and the restaurants recommended by the concierge were also very good
Disliked: The bathroom could have been a bit bigger. The shower screen in the bath could also have been a bit longer

Almost perfect, terrible front desk

Liked: Excellent breakfast and restaurant staff, with a special mention for Ariana. she got our complicated egg order right every time. Best Cappuccino in all of Italy I can say!Perfect tourist location, spacious shower area, ample luggage space, comfortable beds. One of the concierges was extremely helpful.
Disliked: First, when we checked in, the room wasn't ready and we left our luggage with them. When we returned at night, they were missing one of the bags. We thought it was a careless mistake and informed them there was one more and left it at that. When we didn't hear back for few minutes, wife went down and was surprised to see that no-one, reception/concierge/bell-man was least concerned about it. She had to have quite an argument before they even agreed to look if they sent it to another room by mistake. Our bigger worry was if they had mistakenly sent it away with a departing guest. When she asked them to please check with the departures, was given a blank refusal. It turned up in one of the other guest rooms but the question is what if it hadn't!Before looking for it, they kept blaming us for not getting the baggage tag updated but I did ask the morning concierge before putting the bag in and shouldn't he have known their rules better enough to point that out. Once burnt twice shy, funnily enough I asked all my hotels in Naples, Florence and Venice if I needed an "accurate baggage tag" and none of them needed it at all.Second, I paid about 500 eur per night, not sure but for that rate the reception staff could be friendlier and more explanatory about how the rooms/ac work.

Exceptional

Definitely would come again

Liked: Great bed, excellent breakfast, good location