Ideal location for the Albert...

Liked: Ideal location room was lovely and the little extra touches chocolate and water and turn down was special
Disliked: Building work /roadworks ? made the room very noisy early in the morning and the breakfast was disappointing

Superb

Good

Exceptional

Used to be top notch...

Liked: It’s a lovely hotel with lovely rooms
Disliked: They now scrimp on the basics, small waters, breakfast included but if you want it hot it’s not, valet parking not happening

Pleasant

Liked: Great location for the Royal Albert Hall
Disliked: The temperature in the room was set to 23 degrees which was wayyyy too hot. Fortunately there were doors to outside which we could open. Wasn’t a fan of the dark interior and the sink with the rusty plughole.

The hotel deserves 3 star...

Liked: Staff was friendly.The hotel's location.
Disliked: The hotel was dark, cramped and did not match any 5 star, not even 4 star hotels I ever stayed in.The breakfast was poor and every pastry had icing sugar on.Flowers on displays were half dead and stayed in dirty water, they were going to be changed, I was told, on Tuesday, 2 days after we left.

Fabulous had a lovely time...

Liked: The hotel is so near to the royal Albert hall The hotel service is fantastic and we were very well looked after, fantastic breakfast
Disliked: I had booked a deluxe double the room we were given was lovely , but the view from window was a brick wall, staff were amazing to change room and we had free champagne was so lovely

Fantastic staff and beautiful location

Liked: Fantastic location. Large & spacious rooms. Super friendly and highly trained staff.
Disliked: Some items in the room were faulty (kettle, coffee machine, TV). Door bell chime to rooms is quite annoying.