Exceptional service

Liked: Everything! The staff were extremely friendly and helpful from check-in to check out. Our room was beautifully spacious. There was a seating area, coffee machine, and biscuits that were restocked, we had a fridge in the room, which was excellent. One thing that was a real pro was the availability of milk and water via machines on each floor, I've never had this before in a hotel and well we always need water and would use the majority of the milk products left in a room to make one cup of tea. The spa facilities were wonderful, I would recommend adding to your booking. It was pure zen in the spa area. We ventured into The Black Sheep on the Saturday and had brunch. Again, a super friendly man served us, and we enjoyed the lovely atmosphere. We ate in the Curious Kitchen and the food was delicious, our waitress Hannah was amazing, she really looked after us. The bar staff continued to add to our stay following dinner and served beautiful expresso martinis. I had an unfortunate accident of spilling a cup of coffee on the bed, the cleaner who came to make up the room was so lovely, and our room was spotless. We were celebrating a birthday during our stay and when my partner entered the room there was a card and chocolates which was a lovely gesture. The only downfall I have is not having all staff members' names to thank them individually. We had such an amazing time that we booked an extra night and enjoyed room service. Thank you, Aztec. we look forward to returning in the near future.
Disliked: I can't fault anything with regards to our stay.