Aurus, Prague | ConcertHotels.com

Superb

Good

Liked: The location, comfortable, well furnished room.
Disliked: Complex check-in process. I had fulfilled online form data and hadn't received message with door code. Instead of this you have to call or visit reception. For what online registration then?!Also about parking, they will warn you that you solve this issue by yourself and it is true. It requires a certain time to find free parking place.

Superb

Bad

Liked: Местоположение!
Disliked: Very many questions to the staff! Why "luxury"???? Reception ( table, for which sat girl) unclear where!!! No signs! Feedback with staff - no! Many times sent the requested documents - to my questions from the staff - silence!!! It turns out they had to make sure I was me!!! And we had to guess and find the reception to show my passport!!! It's horror! It was a quest - find the reception and show your passport! Why didn't I write about it? Why suite number.? Soundproofing is bad!!! The refrigerator works very noisy! Chairs - on them dust centuries ago! In the wash Basin water is filled very slowly!..It was the worst choice of the hotel !!! I REGRET IT VERY MUCH...You ruined my vacation!!!

Top location, amazing place to...

Liked: Amazing location, right in the heart of Prague's Old Town district. The communication and automatic check in and check out process was excellent, smooth and easy. The suite itself was lovely, spacious living room, nice decor with character, comfortable bed and quiet bedroom, and a nice shower / bathroom. Bottled water and a coffee machine too.
Disliked: N/A. Everything about the palce was perfect.

Lovely suite, perfectly located just...

Liked: This is a beautiful old property. Located between the Charles bridge and old town square, both are a few minutes away. We had a suite, it was gorgeous with an original painted ceiling. Lift access to all floors. This is an internet hotel, so no reception service and you get a code for the door which also operates your room key. Outside there are bars, shops, ATM’s and all you need. I would have given 5 stars, but there was a couple of issues.
Disliked: Slow or no reply to messages sent to reception. We had no hot water for our last two days. There was a partition door to another apartment and they were noisy, we could hear every word

Great stay

Liked: Great property and location with views
Disliked: When we arrived the Soap dispenser in the shower was not stuck to the wall.

Very good

Great hotel. Will definitely stay...

Liked: The hotel has amazing location: just a couple of minutes walk to all the main Prague attractions. We stayed in the Luxury suite, and it was very clean with huge, but cozy rooms with amazing historical ceilings. Despite being located in the very center, it was quiet.

Very happy overall and I...

Liked: The location is the best for this area. Both of my girls, 18 and 16, loved the location. Starbucks and restaurants across the street! My daughters were in heaven and thanked me for selecting this hotel makng their trip to Prague very enjoyable. That says a lot considering that we visited Prague 1 at least seven times in the last four years.
Disliked: We never received the six digit code to enter the hotel or room, therefore, I spent almost an hour trying to find Central Reception downtown Prague. In the end, I was finally able to reach them by phone and they texted me the code. I would suggest having Central Reception call each guest a day or two before to ensure they received the code and answer any questions that they may have. Again, loved the stay, but it was stressful since this was my first stay at your hotel. Parking is a nightmare so I would recommend going out of your way to assist future guests understanding parking options and assist them in making parking reservations.